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About the Role
Navigate the unknown as a Member Experience Advisor. You'll manage memberships, answer questions, handle payments, and ensure the reception area and its visitors feel looked after. This role is for someone who can read a room, stay composed under pressure, and genuinely cares about getting the small things right.
Responsibilities
- Greet and welcome members and visitors professionally and friendly.
- Handle inquiries and provide accurate information on memberships, services, and facilities.
- Respond to and resolve member concerns or issues.
- Deliver 5-star customer service at every interaction.
- Provide tours to potential member prospects.
- Process new memberships, renewals, and cancellations using in-house systems.
- Handle payments for retail and services.
- Maintain a clean, organised, and welcoming reception area.
Requirements
- Proven experience in a customer service focused environment.
- Confident using Microsoft Excel, PowerPoint, and Word.
- Team player with strong planning, organisation, and multitasking skills.
- Outstanding communication and customer service skills.
- Approachable and personable, adapting easily to different situations.
- Excellent attention to detail.
- Comfortable working in a fast-paced, pressurised environment.
- Flexible, with a can-do attitude.
- Fluent English.
Location
- Central London
Work Type
- Full-time
Salary/Compensations
- £28,860 per annum
Benefits
- Health Cash Plan
- Private Medical Insurance
- Wellbeing app access
- Rewards Hub discounts
About the Company
- ROVA Health is formed by the union of two established health and wellbeing brands.
- Built on over a century of Westfield Health Group heritage.
- Driven by the belief that the way people live, work, and recover has fundamentally changed.
- ROVA Health exists to address these changes.