Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Duty Manager (VA) plays a key role in delivering exceptional member experiences while ensuring the safe and efficient day-to-day operation of the club. Working closely with the Experience & Operations Manager and wider club teams, you will champion Virgin Active's hospitality culture, creating memorable moments for members while maintaining the highest standards of service, safety and operational excellence.

Responsibilities

• Lead the day-to-day operation of the club during your shifts, ensuring a safe, welcoming and seamless member experience.
• Champion Virgin Active's hospitality culture, creating memorable moments that build member loyalty and engagement.
• Support and inspire frontline teams to deliver exceptional service and consistently high brand standards.
• Respond confidently to operational issues and emergencies, ensuring the safety of members, team members and visitors.
• Maintain exceptional presentation, cleanliness and operational standards throughout the club.
• Deliver engaging member experiences through events, activations and personalised interactions.
• Capture member feedback and identify opportunities to continually improve the member journey.
• Coach colleagues to recognise opportunities to exceed member expectations through thoughtful and personalised service.
• Collaborate with the wider club leadership team to deliver operational excellence and an outstanding member experience.

Requirements

• Previous experience in a customer-facing or operational role, ideally within leisure, hospitality or retail.
• Passion for delivering exceptional customer experiences and creating memorable moments.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Calm and confident under pressure, with sound decision-making skills.
• Strong awareness of health & safety and operational standards.
• Positive, proactive and solutions-focused approach.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.

Skills

• Communication skills
• Interpersonal skills
• Decision-making skills
• Health & safety awareness
• Operational standards awareness

Location

• Onsite

Work Type

• Full-time

Experience Level

• Previous experience in a customer-facing or operational role

Salary/Compensations

• £14.05—£14.05 GBP

Benefits

• 30 days (including bank holidays) annual leave
• Access to The Peoples Pension, with company contributions at 3%
• Private health insurance with access to healthcare, wellbeing rewards and preventative health support
• Complimentary Virgin Active membership for you and a buddy
• Free membership for your children
• Discounts across Virgin Active (e.g., guest passes, 50% off PT sessions)
• Access to discounts across the Virgin Group (e.g., Virgin Atlantic, Virgin Holidays, Virgin Media/O2)
• 20% off food and drink at KAUAI branches
• Access to Salary Finance for loans and savings plans
• BUPA employer assistance programme (4 free counselling sessions)
• Complimentary corporate letting services with Dexters
• Access to ePoints for online retailer discounts

About the Company

• Virgin Active are committed to changing people’s lives for the better through wellness.
• Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.
• All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
• We take value in recruiting the very best team members who bring our clubs to life, creating exceptional member experiences every day.