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About the Role
The Counter Sales role will provide excellent customer service by assisting customers promptly and courteously with their requests and purchases. This role involves answering customer questions, providing necessary information, and performing all job responsibilities in a safe, timely, and efficient manner.
Responsibilities
- Listen and communicate effectively by phone, e-mail, and in person.
- Build relationships with repeat customers.
- Receive and process quotes and orders using multiple software and order entry programs.
- Proactively assist customers with questions and problems.
- Ensure that our customers receive the highest level of sales and customer service and value.
- Complete assigned projects in a timely matter.
Requirements
- Organized
- Knowledgeable
- Customer Focused
- Detail Oriented
- Responsible
- Excellent Communication Skills
- Positive Attitude
- Math and Computer Skills
- Service Oriented
- Self-Motivated
- Competent in Microsoft Office.
- Must be able to multi-task and prioritize.
- Promote sales and customer service concepts.
- Professional and timely communication using all available resources.
- Exceptional interpersonal and customer service skills.
- Ability to work independently and with a team.
- Educated in building materials.
- Sales Minded
- Strong written and oral communication skills
- Math and analytical skills
- Must be able to lift 50lbs.
- Must be able to stand and sit for extended periods of time.
Skills
- Microsoft Office
- Multi-tasking
- Prioritization
- Sales
- Customer Service
- Communication
- Interpersonal Skills
- Teamwork
- Independent Work
- Building Materials Knowledge
- Analytical Skills
Location
- Rochester NY
Work Type
- Full-time
- Hourly
Experience Level
- 1 Year Inside Sales
Education Level
- High School Diploma
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- 401(k) Match
- Paid Time Off
- Paid Holidays
- Employee Referral
- Employee Purchase Discount
- Employee Assistance Plan
- Travel Reimbursement
About the Company
- At the Wm. B. Morse Lumber Company, empowering our employees plays a key role in our corporate mission to drive customer success. Since 1853, thousands of loyal Morse customers, and generations of dedicated Morse employees have shared in the building of this community.
- Our Human Resource mission is to provide a great place to work, maintain a robust benefit offering, and provide opportunities for growth valuing diversity and respect for all. All within the “Guardrails” of our core values: Integrity, Customer Service, Accountability, Teamwork, Solutions Orientation, Operational Excellence.