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About the Role

Quality and governance should drive learning, strengthen practice, and improve the experience and safety of people using our services. This role will coordinate Treatment and Care Review panels, support patient safety incident investigations, and contribute to high-quality reports. You will help turn learning into action from incidents, audits, reviews, or frontline practice, ensuring it becomes part of how the service operates. You will also support quality improvement plans, conduct targeted audits, identify emerging risks, and use data to enhance service delivery. Building relationships with operational teams, managers, and partners to foster constructive conversations around quality and improve practice is key.

Responsibilities

Coordinate Treatment and Care Review panels.
Support investigations into patient safety incidents.
Contribute to high-quality reports for internal and external audiences.
Ensure learning from incidents, audits, reviews, or frontline practice is implemented.
Support quality improvement plans.
Develop and undertake targeted audits.
Identify emerging risks.
Use data to help teams understand performance and strengthen service delivery.
Build relationships with operational teams, managers, and partners.
Facilitate constructive conversations around quality.
Help colleagues feel confident about improving practice.

Requirements

Understanding of strong governance within a regulated service.
Comfortable working with quality, risk, and patient safety information.
Knowledge of CQC regulations and Key Lines of Enquiry.
Understanding of patient safety processes, clinical practice standards, safeguarding, and quality improvement.
Ability to analyze information and data, identify themes, and translate findings into clear actions.
Ability to write concise, credible reports for a range of audiences.
Ability to influence and challenge constructively, including with senior colleagues.
Ability to manage competing priorities, deadlines, and detailed pieces of work.
Ability to work confidently and autonomously while remaining connected to the wider team.
Ability to build effective relationships across services and with external partners.
Curiosity about service improvement.
Confidence in asking the right questions.
Ability to bring people along when improvements are needed.
Must have the right to work in the UK.
Requires flexibility to work across operational sites in Camden.
May occasionally involve evening or weekend working.

Skills

Analysis
Data analysis
Report writing
Influencing
Challenging constructively
Time management
Prioritization
Relationship building
Communication

Location

Camden

Work Type

Full time
Permanent

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£28,557.79 - £32,802.41 (pro rata if part time)
Inner London Weighting £4,236.47

Benefits

Not specified

About the Company

Change Grow Live (CGL) is a charity that supports people affected by drug and alcohol issues.
Camden is a vibrant borough with a rich mix of cultures, communities, and experiences.
At Camden CGL, there is a strong focus on compassion, recovery, and person-centred care.
Teams work collaboratively to help individuals affected by drug and alcohol issues achieve positive outcomes.
The service offers a supportive and inclusive working environment.
Staff are encouraged to make a meaningful difference to the lives of local residents every day.
CGL values: Be open. Be compassionate. Be bold.

Equal Opportunity

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.