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About the Role

As a Team Manager in a Waitrose shop, you will influence and motivate your team, acting as a role model for delivering outstanding Partner-led customer service. Your leadership will maximize sales and profit while earning customer trust and loyalty. Applicants must be 18 years or older.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximize sales and profit while minimizing wastage using commercial skills.
• Ensure high levels of availability and merchandising.
• Deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage the team, including leading, inspiring, organizing holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively.

Requirements

• Experience leading a team with a proven track record in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognize talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Skills

• Leadership
• Team management
• Customer service
• Commercial skills
• Retail operations
• Communication
• Stakeholder management
• Disciplinary & Grievance processes
• Hiring Manager/Recruitment experience
• Food Hygiene Level 3
• Personal licence holder
• Regulatory compliance management

Location

• South Harrow (Waitrose & Partners), 140 Northolt Road, London, London, HA2 0EG

Work Type

• Permanent
• Full-time

Experience Level

• Partnership Level 8

Education Level

• Food Hygiene Level 3

Salary/Compensations

• £34,700.00 - £48,000.00 Annual

Benefits

• Night Premium at a rate of £4.75 per hour for hours worked between 22:00 - 06:00.
• Flexible working support (flexible or compressed hours, job sharing, shorter hour contracts where possible).

About the Company

• The Partnership is the largest employee-owned business in the UK, home to John Lewis and Waitrose.
• The company's purpose is to build a happier world.
• They are focused on being brilliant at retail, innovating, adapting, and diversifying.
• Partners share responsibility and rewards of ownership, contributing to success and treating everyone with kindness and respect.
• They aim to create an environment where everyone belongs, can be themselves, and thrive.

Equal Opportunity

• Some roles are subject to pre-employment vetting, which may include DBS checks.
• DBS checks are carried out by a third-party registered body.
• Financial probity checks may also be required for some roles.