Consumer Insight and Experience Manager at Cancer Research UK (CRUK) | GB | Rezi

Consumer Insight and Experience Manager at Cancer Research UK (CRUK)

Consumer Insight and Experience Manager

Cancer Research UK (CRUK) · GB

Yesterday

Consumer Insight and Experience Manager

Cancer Research UK (CRUK) · GB

2 days ago
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About the Role

This role is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement are informed by robust consumer insight and a strong understanding of audience needs, motivations and experiences. You will combine strong research expertise with excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across the organisation.

Responsibilities

  • Manage primary and secondary insight research projects, including commissioning market research agencies, establishing clear project objectives, managing project timelines, and overseeing costs and data quality checks to ensure projects deliver robust and actionable research findings
  • Carry out end-to-end market research projects in-house, managing development of research materials, sampling, analysis and report writing
  • Develop strong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the most appropriate insight projects or programmes of work to meet their goals.
  • Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight
  • Work as part of the Consumer Insight and Experience team to manage the package of insight products and tools (including tracking programmes and Supporter Panel) ensuring the value of these tools is optimised.

Requirements

  • Extensive experience of using quantitative and qualitative market research techniques to drive actionable insight
  • Significant experience of insight project delivery including writing briefs with clear, agreed objectives and delivering actionable outputs
  • Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence and negotiate at all levels
  • Consumer focused and outward looking, with a strategic and analytical mindset and ability to identify broad themes from data
  • Strong communication skills with the ability to communicate insight effectively to colleagues of all levels in both formal and informal environments
  • Proven experience of agency management
  • Excellent project management and planning skills with ability to prioritise workload and manage ambiguity
  • Strong core market research skills including survey writing & discussion guide development and relevant experience of data analysis (Excel) and data charting (PowerPoint). Experience of using SPSS an advantage
  • You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Skills

  • Quantitative market research
  • Qualitative market research
  • Stakeholder management
  • Strategic thinking
  • Analytical mindset
  • Communication
  • Agency management
  • Project management
  • Planning
  • Excel
  • PowerPoint
  • SPSS

Location

  • Stratford, London

Work Type

  • Full time
  • 12 month fixed-term contract
  • High flex with 1-2 days in the office

Experience Level

  • Experienced researcher

Salary/Compensations

  • £39,000 – £44,000

Benefits

  • Generous benefits package
  • Wide range of career and personal development opportunities
  • High-quality tools

About the Company

  • At Cancer Research UK, we exist to beat cancer.

Equal Opportunity

  • We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
  • Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
  • We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
  • Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.