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About the Role

Support the secure, compliant, and reliable operation of Sky’s windows and mobile estate, focusing on vulnerability remediation, endpoint hardening, patch deployment, and first- and second-line support. You will also maintain documentation and contribute to continuous improvement of endpoint platforms.

Responsibilities

• Support day-to-day Unified Endpoint Management operations across the windows and mobile estate using Microsoft Intune and related tools.
• Monitor device security, compliance, configuration, and patching.
• Triage and support CyberArk Endpoint Privilege Management elevation issues, escalating complex cases.
• Support endpoint platform operations, upgrades, testing, deployments, change activity, and service improvement under guidance.
• Manage incidents, service requests, and project tasks, providing first- and second-line endpoint support.
• Improve endpoint platforms in line with business, security, and operational needs.
• Maintain accurate documentation for platform changes, workflows, and support processes.
• Participate in the team’s out-of-hours support rota.

Requirements

• Experience managing or supporting Windows endpoints in an enterprise environment.
• Basic understanding of Microsoft Intune, endpoint security, and compliance concepts.
• Strong fault-finding, diagnostic, and troubleshooting skills.
• Exposure to PowerShell, automation, or API-based tooling.
• Good written and verbal communication skills, including the ability to document platform changes, workflows, and support processes.
• A collaborative approach and the ability to work effectively across technical teams.
• A reliable, accurate, consistent, and conscientious approach.
• Willingness to learn and develop expertise in modern endpoint management technologies.
• Appropriate right to work in the UK.

Skills

• Microsoft Intune
• CyberArk Endpoint Privilege Management
• PowerShell
• Automation
• API-based tooling
• Endpoint security
• Endpoint compliance
• Unified Endpoint Management

Location

• Osterley
• Livingston

Work Type

• Hybrid

Experience Level

• Associate

Benefits

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

About the Company

• Sky is a leading media and entertainment company connecting millions with entertainment, sports, news, and arts through innovative products and services.
• The Global Enterprise IT team keeps Europe’s biggest entertainment brand running smoothly by providing digital technologies, tools, and systems for productive and collaborative work.
• The team is built around five core capabilities: Enterprise Resource Planning platforms, workplace solutions, enablement and automation, value stream realisation and governance, and transformation and change management.

Equal Opportunity

• Sky is an equal opportunity employer and values diversity at the company.
• Sky is a Disability Confident Accredited Employer, welcoming and encouraging applications from all candidates.
• Sky will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support candidates where appropriate.
• Sky does not offer sponsorship for this position.