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About the Role
As Director, Business Process Improvement, you will lead and continue to build CFA Institute’s enterprise BPI capability. You will establish the frameworks, methodologies and governance that help the organisation identify where processes can work better, understand root causes and design measurable improvements. You will lead a small team while working across the organisation as a trusted partner to business leaders. This is an opportunity to shape how process improvement is delivered at CFA Institute, taking an emerging capability and building the structure, consistency and approach needed to scale it across the enterprise.
Responsibilities
- Lead and mature CFA Institute’s enterprise Business Process Improvement capability, creating a repeatable approach that can scale across the organisation.
- Establish and evolve the frameworks, methodologies, governance and tools used to identify, assess and prioritise process improvement opportunities.
- Lead both current-state analysis and target-state design, helping teams understand where processes are breaking down and what better could look like.
- Deliver and oversee process improvement initiatives that produce measurable improvements in efficiency, quality and organisational performance.
- Define meaningful metrics and KPIs so that improvements and business impact can be clearly demonstrated.
- Lead and develop a team of process improvement professionals, creating clarity, capability and consistency in how the team operates.
- Partner with stakeholders across business units, technology, finance and programme management to identify needs and develop practical solutions.
- Act as a trusted adviser to business teams, helping them work through process challenges rather than prescribing solutions to them.
- Identify opportunities to use automation, data, technology and emerging tools to improve processes and operational effectiveness.
- Build broader understanding of process improvement approaches and continuous improvement thinking across the organisation.
Requirements
- Proven experience leading significant business process improvement, operational excellence or process transformation activity with measurable outcomes.
- Demonstrable experience building, establishing or materially scaling a business process improvement capability, framework or operating model.
- Strong practical knowledge of process improvement methodologies and frameworks, such as Lean, Six Sigma, DMAIC or BPM.
- Evidence of successfully analysing complex processes, identifying root causes and leading process redesign or optimisation.
- Experience leading and developing people, with the ability to build capability within a small specialist team.
- Strong stakeholder management skills and experience partnering across multiple business areas in a complex organisation.
- A collaborative and consultative approach: you can challenge constructively, listen carefully and help stakeholders determine what they need rather than simply prescribing an answer.
- The ability to combine strategic thinking with hands-on delivery, moving comfortably between setting the approach and supporting the work itself.
- Strong analytical skills and experience using data and metrics to measure process performance and improvement outcomes.
- Experience working with technology teams on automation, digital enablement or technology-supported process improvement.
- A bachelor’s degree or equivalent experience.
Skills
- Lean
- Six Sigma
- DMAIC
- BPM
- Automation
- Data analysis
- Process improvement
- Operational excellence
- Process transformation
- Stakeholder management
- Strategic thinking
- Hands-on delivery
- Analytical skills
- Digital enablement
Location
- US
Work Type
- Full-time
Experience Level
- Director
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- US - $125,000 - $165,000 per year
Benefits
- Eligibility for an annual discretionary incentive bonus
- A 12% employer contribution to a pension plan
- A comprehensive medical benefits package
- Health coverage
- Generous time off
- Competitive retirement plans
- Flexible work options
- Wellbeing and development programs
About the Company
- CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.
Equal Opportunity
- We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.