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About the Role
Handle inbound calls from agents (solicitors) to support their business operations, aiming to improve their productivity, streamline administrative tasks, and enhance customer satisfaction. Respond to inquiries regarding new contracts, medical consultations, policy maintenance, and system issues.
Responsibilities
- Handle inbound calls from agents (solicitors) for new contract operations, medical consultations, policy maintenance, and system issues.
- Respond to inquiries and requests from agents (solicitors) regarding insurance details and various procedures.
- Arrange for the dispatch of necessary documents for various procedures.
Requirements
- Experience working at a financial institution.
- Basic PC skills (Mail, Teams, Excel, Word, PPT).
- Business-level phone etiquette.
- Proactive communication skills and ability to collaborate with others.
- Positive attitude and willingness to continuously improve knowledge and skills.
- Ability to think and act independently.
Skills
- PC skills (Mail, Teams, Excel, Word, PPT)
- Business phone etiquette
- Communication skills
- Proactive problem-solving
Location
- Tokyo (Asakusa) Kairaku Office
- Sapporo Headquarters
Work Type
- Full-time
- Shift system
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Commensurate with current annual income, abilities, and experience, as per company regulations.
Benefits
- Not specified
About the Company
- AXA Life Insurance was established in 1994 as a member company of AXA.
- Leveraging AXA's global knowledge and experience, we serve 3.15 million customers with 5.71 million contracts.
- Through partnerships with 511 Chambers of Commerce and Industry, corporations, and government agencies nationwide, built since the founding of Nittan Life in 1934, we offer a wide range of products including death, medical, cancer, pension, and asset formation coverage, as well as advice on corporate welfare and Life Management®.
Equal Opportunity
- Not specified