Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lightspeed is seeking an experienced Strategic Account Manager to cultivate, engage, and support key enterprise customers in the hospitality sector. This role involves acting as the primary contact for major UK hospitality clients, driving growth, product adoption, and managing stakeholders to build strong business partnerships. You will utilize data, customer insights, and SaaS expertise to deliver enterprise-level value.

Responsibilities

Act as the main point of contact for key hospitality customers.
Develop and execute strategic account plans to drive growth, retention, and product adoption.
Proactively increase product usage and grow Net Revenue Retention (NRR).
Plan and lead quarterly business reviews and success plans.
Analyze usage data, go-live milestones, and health scores to identify and mitigate risks.
Build strong, trusted relationships with C-level and operational stakeholders.
Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams.
Collect and share customer feedback to identify product gaps and optimize the customer journey.

Requirements

3-5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
Experience with enterprise customers is preferred.
Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn).
Ability to use SaaS metrics to manage a portfolio.
Strong sense of ownership, data-driven approach, and skilled in relationship management.
Experience managing complex, multi-level stakeholder structures.
Confidence in engaging with C-level, operations, and technical teams.
Fluent business-level English.
Experience in the hospitality, POS, or hospitality tech industry is a plus.

Skills

Account Management
Strategic Customer Success
B2B SaaS
Enterprise Customer Management
SaaS Metrics (NRR, product adoption, expansion, renewals, churn)
Relationship Management
Stakeholder Management
Data Analysis
Customer Feedback Collection

Location

Work Type

Full-time

Experience Level

3-5+ years

Benefits

Genuine career growth opportunities
Lightspeed equity scheme
Health & Wellness Credit (£400/year)
Mental Health Support through the Modern Health App
People Experience benefit (work from anywhere for 60 days/year)
Time off to volunteer
Transit benefit
Healthy snacks
After-work socials
Health, Dental and Optical cover

About the Company

Lightspeed is building communities through commerce.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
The company's cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005.
Dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
Teams across North America, Europe, and Asia Pacific.
Serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and is committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.