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About the Role

General Managers must be able to manage people and ensure accountability. Success in this role requires strong leadership skills, driving productivity, managing daily operations, and ensuring profitability for their store location.

Responsibilities

• Drive high levels of customer satisfaction, retention, and growth.
• Participate in the screening and selection process for staffing needs.
• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent.
• Foster a safe, positive, and fair work environment by driving accountability to ensure company policies and procedures are followed.
• Develop employee schedules while adhering to budgeted payroll hours.
• Ensure payroll is accurate and timely.
• Ensure all tools and logs are used to maintain high levels of operational equipment.
• Maintain a continual focus on store cleanliness and the availability and functionality of ancillary items.
• Enforce safe practices to prevent accidents and injuries.
• Manage emergency situations such as fires, floods, and severe weather.
• Ensure security alarms and surveillance equipment are operational.
• Ensure adequate levels of inventory are in stock, accurately conduct inventory counts, and maintain a good visual presentation of products.
• Ensure all logs are used to report equipment and building maintenance issues.
• Conduct frequent audits of preventative maintenance tasks.
• Immediately escalate hot water, heating, air conditioning, and other equipment problems.
• Troubleshoot equipment problems and perform minor repairs.
• Train employees in processing retail sales and upselling customers.
• Maintain a continual focus on keeping associated costs low.
• Accurately and honestly report all information, immediately notifying the District Manager of any discrepancies.
• Quickly respond to VTM and bill changer problems, even when off duty.
• Participate in and execute promotional programs, ensuring procedures for collecting coupons, forms, or other information are followed and promotional logs are used accurately.
• Ensure accurate and timely retail sales and other information is submitted weekly.
• Execute initiatives to improve store financial performance, suggesting ways to improve sales or reduce costs.
• Assist customers with everyday needs in a laundromat setting.
• Complete customer wash, dry, and fold drop-off orders.
• Keep the store clean and presentable.

Requirements

• Must have 3 or more years of experience in retail sales.
• Must have at least 2 years of experience leading a team.
• Must be willing to submit to drug and alcohol screenings when requested.
• Must be able to stand for up to 8+ hours at a time for a shift.
• Must be able to lift 35 pounds.
• Must be able to communicate with all customers and associates in a professional manner.
• Ability to resolve customer issues/complaints in a fashionable and timely manner.
• Ability to train all store associates in their assigned tasks.
• Ability to work a flexible schedule.
• Managers are typically scheduled 4 weekdays and 1 weekend day (45 hours a week) as a baseline.
• Managers may occasionally need to cover a different shift (including overnight hours) if the business dictates.

Skills

• Leadership skills
• Customer service
• Team management
• Operational management
• Financial management
• Problem-solving
• Communication
• Training
• Inventory management
• Sales

Location

• 2958 Atlantic Ave Brooklyn, NY 11208

Work Type

• Full-time
• Part-time
• Flexible schedules

Experience Level

• 3+ years in retail sales
• 2+ years leading a team

Salary/Compensations

• $23.00/hour

Benefits

• Benefits for full-time employees
• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Flexible schedules
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program
• Retention Program

About the Company

• Laundry Capital was founded in 1996 in New York.
• Operates over 70 laundromats in eight states under two brands: Clean Rite Centers and Laundromax.
• Pioneered the Laundromat “super store” concept with large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable staff.
• Recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.