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About the Role

Support the Claims function with administrative services for London and Europe, ensuring the accuracy of claims data in line with the claims manual and regulatory procedures.

Responsibilities

• Take ownership of weekly, monthly, and quarterly reporting, as well as other ad hoc reports.
• Manage claims processing in line with Starr and Lloyd’s Minimum Standards and granted authority.
• Proactively manage the DOCOsoft workflow, including diaries, and ensure accurate claims recording.
• Attach all relevant documentation to each transaction and use comprehensive notes to enhance claims outcomes.
• Process and manage settled direct claims, including diaries, on DOCOsoft.
• Process SCM/USM daily and ensure incorrect premium signing allocations are corrected.
• Correct any claim signings that have followed the premium signing into suspense.
• Process manual bridging reserves each quarter close and reconcile/remove them after account updates.
• Follow up on direct/manual fees.
• Review loss fund adequacy and manage recovery of loss funds on prior years.
• Upload bordereaux’s to DOCOsoft as appropriate.
• Monitor and manage ECF/Lirma incompletes.
• Provide general administrative support for Complex Claims adjusters during busy periods or holiday cover.
• Undertake other ad hoc administrative projects for the CST.
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company’s standards for Treating Customers Fairly as per the Consumer Duty regulatory requirements.
• Manage any potential conflicts of interest to avoid disrepute to the Company’s integrity.
• Advise Compliance and Management of any complaints immediately.

Requirements

• Advanced data entry skills.
• Advanced numeracy skills.
• Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook).
• Ability to communicate effectively in both written and verbal formats.
• Interest in the London Insurance Market.
• Commitment to furthering technical knowledge and understanding.
• Complete, timely, and accurate performance records via Workday.
• Advise Compliance and Claims Manager of any complaints immediately.

Skills

• Data entry
• Numeracy
• MS Office (Excel, Word, PowerPoint, Outlook)
• Written communication
• Verbal communication

Location

• London

Work Type

• Full-time

Experience Level

• Entry-level

Benefits

• First class training and development opportunities

About the Company

• Starr is a global leader in commercial insurance with over a century of expertise.
• We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide.
• We operate in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients.
• We are a rapidly growing company that invests in its people and their ability to drive real progress.

Equal Opportunity

• Starr is an equal opportunity employer, considering all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
• We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees.
• We aim to grow our own talent and bring out the best in people.