Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Responsible for safety and security management within the hotel, including property patrols, surveillance system monitoring, emergency response, accident investigation, and key control audits. Provide safety assistance to guests and employees, handle complaints, address suspicious individuals, and ensure legal compliance to maintain a safe and secure environment.

Responsibilities

• Patrol all areas of the property and secure rooms.
• Assist guests with room access.
• Conduct emergency response drills.
• Perform daily physical hazard and safety inspections.
• Conduct investigations and interviews.
• Perform key control audits.
• Monitor Closed Circuit Televisions (CCTV) and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests and employees during emergency situations.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Gather information and complete reports.
• Maintain confidentiality of reports and documents, releasing information only to authorized individuals.
• Defuse disturbances in accordance with company policies and procedures.
• Resolve safety hazard situations.
• Handle all interruptions and complaints.
• Escort unwelcome persons from the property.
• Ensure compliance with alcoholic beverage control laws.
• Call for assistance using proper code responses.
• Provide necessary paperwork to employees.
• Assist management in training, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Communicate using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and/or point of sale systems.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Some states may have additional licensing/registration requirements.
• Ability to read and visually verify information in a variety of formats.
• Ability to visually inspect tools, equipment, or machines.
• Ability to enter and locate work-related information using computers and/or point of sale systems.
• Ability to move at a speed required to respond to work situations.
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces.
• Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Skills

• Safety and security management
• Property patrol
• Surveillance system monitoring
• Emergency response
• Accident investigation
• Key control
• Guest assistance
• Employee assistance
• Complaint handling
• Suspicious individual identification
• Legal compliance
• First aid
• CPR
• Report writing
• Confidentiality
• Conflict resolution
• Alcoholic beverage control compliance
• Communication
• Teamwork
• Problem-solving
• Computer proficiency
• POS systems

Location

• On-property

Work Type

• Full-time

Experience Level

• At least 2 years of related work experience
• At least 1 year of supervisory experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.