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About the Role

As a B2B Customer Service Representative at Lehmanns Media, you will be the central point of contact for our business partners, ensuring reliable and service-oriented support throughout the entire order process. You will work closely with internal interfaces and actively contribute to customer satisfaction and long-term customer loyalty. This position is initially limited to one year, with the option for extension.

Responsibilities

Provide comprehensive B2B customer support, acting as the first point of contact for all order and subscription-related inquiries.
Process orders reliably and on time.
Manage and maintain B2B customer subscriptions, ensuring smooth operations.
Create individual offers and assist with customer-oriented solution calculations.
Handle complaints, particularly regarding missing print issues or online access, in a solution-oriented and service-oriented manner.
Maintain and update customer data accurately in our ERP system.
Advise customers on all order-related questions and find suitable solutions.

Requirements

Completed commercial apprenticeship, e.g., in wholesale and foreign trade, office management, or a comparable qualification.
Initial experience in customer service, ideally in a B2B environment, coupled with a strong service orientation.
Very good German language skills and good English skills, both written and spoken.
Structured, meticulous, and reliable work approach, even under high workload.
Organizational talent, self-motivation, and quick comprehension.
Proficient in standard Office applications and ideally experience with ERP systems.
Team player with strong communication skills and enjoyment in customer interaction.

Skills

Customer Service
B2B Sales
Order Processing
Subscription Management
Offer Creation
Complaint Handling
Data Maintenance
Customer Consultation
Microsoft Office
ERP Systems
Communication
Organization

Location

Germany

Work Type

Full-time
Contract

Experience Level

Entry Level
Mid-Level

Education Level

Commercial Apprenticeship

Benefits

Company Bike
Public Transport Subsidy
Employee Discount
Scope for Design
Personal Growth Opportunities
Further Training
Individual Career Paths
Agile Working
Modern Corporate Culture
Flexible and Independent Work
Open and Dynamic Environment
Team Spirit
Mutual Support
Diversity and Openness

About the Company

Lehmanns Media is a leading specialist information dealer for books, trade journals, and electronic media, part of the Thalia network.
We support and promote knowledge and learning through individual solutions and trusted partnerships with universities, libraries, and specialist departments.
We offer products and services related to specialist books, digital media, and scientific resources.
Our teams carefully select the assortment, develop innovative digital offerings, and provide comprehensive support to our partners.
We create additional touchpoints to knowledge and education and open new doors to it.