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About the Role

The Merchant of Battersea is a lively South West London pub seeking an experienced General Manager with the personality and energy to lead a team and create an exceptional atmosphere for customers enjoying live sport, music, cocktails, and events.

Responsibilities

• Work with your business development manager and management team to grow pub sales.
• Lead by example and bring our brand to life through your team in delivering amazing experiences for our customers.
• Recruit and develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards and ensure customer and team safety at all times.

Requirements

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• Great with people, with great communication and leadership skills.
• Business savvy, with a keen eye for P&L control.
• Embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable from a hospitality, retail or other fast-paced background.
• The right attitude and outlook is essential.
• Keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Must have or be able to acquire a personal license.

Skills

• Leadership
• Communication
• P&L control
• Team development
• Brand standards
• Customer service

Location

• South West London

Work Type

• Full-time

Experience Level

• General Manager level experience desirable

Salary/Compensations

• Competitive salary

Benefits

• Pension contribution
• Training and development opportunities
• 33% discount on food and drink for you
• 15% discount on food and drink for loved ones
• Free employee assistance program (mental health, well-being, financial, and legal support)
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels
• Refer a friend bonus up to £1,500
• Wagestream - access your wage before payday
• Up to 30% off at Superdrug
• Exclusive discounts with Three Mobile

About the Company

• Live sport. Live music. Big nights. The Merchant of Battersea is a recently refurbished, lively South West London pub built around great food and drink, live sport, cocktails, live music and a packed calendar of events.
• We are part of a company that aims to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Equal Opportunity

• We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.