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About the Role
The Customer Service Consultant role focuses on providing outstanding service, educating customers on digital platforms, and ensuring financial inclusion. The role involves raising fraud awareness and supporting vulnerable customers. HSBC is committed to coaching and developing employees, offering access to a learning platform for career advancement.
Responsibilities
- Play a pivotal role within the Branch Customer Service Team as the first point of contact for customers.
- Take ownership of individual customer needs and deliver an exceptional customer experience.
- Educate customers on HSBC digital services and fraud awareness.
- Identify customers in vulnerable situations and determine appropriate support.
- Assist customers with complex banking needs to ensure they feel supported.
Requirements
- Demonstrate excellent communication skills for effective conversations, building connections, and showing empathy.
- Ability to take ownership of customer inquiries through to resolution.
- Deliver a personalized, friendly, and efficient service.
- Resilience to work in a continuously changing environment.
- Previous Customer Service experience is helpful but not essential.
- Ability to hold a conversation and a genuine passion for customer service.
Skills
- Customer Service
- Communication
- Problem-solving
- Empathy
- Adaptability
Location
- Local branches (potential support for other local branches)
Work Type
- Full-time
- 35 hours per week
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £26,000 starting salary
- Annual discretionary performance bonus
Benefits
- Over six weeks of holiday (including bank and public holidays)
- Option to buy more holiday
- Perks at Work Benefit with access to 30,000+ national & local employee discounts
- Market-leading employer Pension contribution
- BUPA Healthcare
- Life Assurance, equivalent to four times annual salary
- Access to a flexible benefits platform
- Sharesave schemes
About the Company
- HSBC is dedicated to creating diverse and inclusive workplaces.
- Committed to removing barriers and ensuring careers are inclusive and accessible.
- Proud to be a Disability Confident Leader.
Equal Opportunity
- Open to different points of view is important for our business and the communities we serve.
- Dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
- Committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
- Take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com, Telephone: +44 207 832 8500.