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About the Role

Relay is reshaping how goods move in an online era, backed by significant Series A funding. We are building a talent-dense team to free commerce from friction and make online shopping seamless and accessible.

Responsibilities

• Deliver shift plan end to end, including people deployment, throughput, quality standards, and health & safety compliance.
• Lead, develop, and performance-manage a frontline team of 50-100+ operatives.
• Build and own operational mechanisms such as controls, cadences, metrics, SOPs, and change management.
• Plan ahead for future shifts, considering labor, training, and potential risks.
• Own the end-of-shift handover, communicating key information to the next shift.
• Stay decisive through volume peaks, outages, and labor gaps, triaging and solving problems quickly.
• Present and write clearly for briefs, escalations, handovers, and post-incident reviews.
• Implement changes into a live operation, such as introducing robotics or launching new technologies, and manage team adoption.

Requirements

• Scaled something from zero (a site, market, process, or program).
• Managed a physical operation (e.g., quick commerce, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail).
• Communicate in both directions and possess strong people management skills.
• Built a mechanism that held (a control, cadence, metric, or document standard).
• Own numbers rather than report them; able to name a metric created or redefined and explain its impact.
• Understand frontline work, either by leading frontline teams, working embedded with frontline populations, or being accountable for outcomes delivered by frontline people not directly employed.
• Strong technical fundamentals combined with entrepreneurial drive.

Skills

• People management
• Operational planning
• Performance management
• Problem-solving
• Clear communication (written and verbal)
• Change management
• Data analysis
• Process improvement

Location

• Hybrid Sort Centres (HSCs)

Work Type

• Full-time
• Onsite

Experience Level

• Management experience
• Experience scaling operations
• Experience managing physical operations

Education Level

• Advanced degrees in computer science, mathematics, or operations research are common within the team.

About the Company

• Relay is fundamentally reshaping how goods move in an online era.
• Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural.
• Scaling faster than 99.98% of venture-backed startups.
• Assembling a talent-dense team in the logistics industry.
• Mission: To free commerce from friction.
• Envisions a world where more goods move more freely, making online shopping seamless and accessible.
• Team size: ~110 people, with over half in engineering, product, and data.
• Team possesses 45+ advanced degrees across computer science, mathematics, and operations research.
• Captures, calculates, analyzes, and predicts thousands of data points for every parcel.
• Intellectually vibrant culture with first-principles thinking, tight feedback loops, and relentless experimentation.

Equal Opportunity

• Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.