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About the Role

This role will lead the Non-Financial Risk (NFR) capability for Securities Services Agency Lending & Treasury Operations globally, supporting the delivery of the NFR strategy and control culture. The role holder will ensure the business operates within risk appetite by embedding effective risk management processes and a robust control framework, leading a global team responsible for governance, mobilization, and ongoing management of the control environment.

Responsibilities

Define and oversee the operation of relevant controls around Agency Lending & Treasury NFR across MSS Operations.
Deliver against the Agency Lending & Treasury NFR Book of Work, established to improve the payments landscape within MSS Operations.
Ensure seamless coverage and representation across both Markets and Securities Services businesses.
Collate a monthly governance forum, facilitate the meeting, and bring accountability to Control Owners and Senior Leaders.
Act as liaison between MSS Operations and key stakeholders and service providers.
Develop and maintain appropriate controls to ensure compliance to Payment Transparency standards and FCC requirements in end-to-end payment flows.

Requirements

Experience in Operations NFR / Operational Risk / Controls within a large financial institution, ideally within MSS (particularly Securities Services Agency Lending & Treasury) or a similar high-volume, time-critical operational environment, with direct accountability for a defined operational remit.
Embed mature, consistent NFR governance and MI across the remit, with proactive risk identification and early escalation of emerging themes to the Head of SSV Operations NFR.
Proven ability to influence senior stakeholders in a matrix environment and drive outcomes through others without direct authority.
Strong understanding of risk and control frameworks, issue management, and assurance/audit practices (including evidence standards and validation expectations).
Familiarity with process re-engineering, automation, and embedding controls into digital change in partnership with Change/Technology teams.

Skills

Non-Financial Risk (NFR)
Securities Services Agency Lending & Treasury
Governance
Risk Management
Control Framework
Stakeholder Management
Payment Transparency
FCC Compliance
Process Re-engineering
Automation
Change Management

Location

Work Type

Full-time

Experience Level

Benefits

Tailored professional development opportunities
Competitive pay and benefits package
Private healthcare for all UK-based employees
Enhanced maternity and adoption pay and support
Contributory pension scheme with a generous employer contribution

About the Company

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Equal Opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Telephone: +44 207 832 8500