Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS), you will play a key role in helping keep the justice system safe and secure. You will work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings.

Responsibilities

• Escorting detainees within the court, including to courtrooms, cells, and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink, and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

Requirements

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de-escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality
• Right to work in the UK
• Visa must have at least two years remaining (if applicable)
• At least one year's UK residency (if applicable)
• Must complete required safeguarding training and follow safeguarding policies

Skills

• Communication skills
• Decision making
• Conflict de-escalation
• Teamwork
• Following processes
• Professionalism
• Integrity
• Confidentiality

Location

• Snaresbrook Crown Court or Annex, E11 1QW

Work Type

• Full-time
• Part-time (across full working days only)

Experience Level

• Entry level (full training provided)

Salary/Compensations

• £28,179 (35hrs pw)
• Year 2: £28,865
• Year 3: £29,508
• Year 4: £30,172

Benefits

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
• Pension: Up to 6% contributory pension scheme (matched by Serco)
• Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

About the Company

• At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Equal Opportunity

• We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.