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About the Role

We are looking for an experienced Project Manager to join our Operations team and support the delivery of strategic projects, PMO governance, and operational improvements across the Group. This is a varied role for someone highly organised, delivery-focused, and confident working with stakeholders to bring structure, clarity, and momentum to project delivery.

Responsibilities

• Lead and manage multiple projects and operational initiatives from initiation through to completion, ensuring delivery aligns with organisational goals, strategic priorities, and agreed objectives.
• Develop and maintain detailed project plans covering scope, deliverables, timelines, milestones, resources, dependencies, and key delivery activities, taking action to keep projects on track.
• Maintain clear project governance, including RAID logs, reporting packs, approval trackers, governance records, and project documentation for effective oversight and timely escalation.
• Support the development and continuous improvement of PMO standards, governance frameworks, templates, reporting mechanisms, and project controls to strengthen portfolio management.
• Work closely with stakeholders and cross-functional teams to ensure project and operational objectives are understood, activity is coordinated effectively, and communication remains clear throughout the project life cycle.
• Identify, assess, and manage project risks, issues, assumptions, dependencies, changes, and decisions, ensuring appropriate records are maintained and key matters are escalated.
• Prepare reports, presentations, and project updates for senior stakeholders, supporting informed decision-making, effective governance, and delivery confidence.
• Support operational management activity, including process improvement, documentation, vendor coordination, office management, policy adoption, and the rollout of Group procedures and guidelines.

Requirements

• Experience in project management, project coordination, or PMO delivery, with the ability to manage multiple priorities, work under pressure, and deliver to agreed deadlines.
• Strong organisation, planning, and time management skills, with excellent attention to detail and a focus on producing accurate, consistent, and high-quality work.
• Confident stakeholder management and interpersonal skills, with the ability to build effective relationships, influence appropriately, and work collaboratively across a complex environment.
• Clear written and verbal communication skills, including the ability to present information accurately, concisely, and professionally through reports, presentations, and project updates.
• Ability to translate project, programme, and change requirements into clear, practical documentation, guidance, and communication for different audiences.
• Proactive, flexible, and delivery-focused, with the confidence to work independently or as part of a team to turn plans, ideas, and strategy into tangible outcomes.
• Strong Microsoft Office skills, particularly PowerPoint, Excel, and Word.
• Experience using Wrike, Jira, or similar project management tools would be advantageous.
• Experience in insurance, financial services, or another regulated environment would be beneficial.
• Understanding of good governance, reporting, and management information would be beneficial.

Skills

• Project planning and delivery
• PMO governance and reporting
• Stakeholder engagement
• Risk, issue, and dependency management
• Process improvement
• Organisation and attention to detail

Location

• London

Work Type

• Hybrid
• 2 days in the office

Benefits

• Hybrid working
• Life insurance
• Private medical cover
• Private dental cover
• Volunteering days

About the Company

• ERGO is a well-established brand in its target markets, backed by Group A-rated securities and the strong ownership of ERGO Versicherung AG.
• ERGO UK Specialty focuses on profitable, sustainable business in the UK and Ireland while improving capacity management, operations, and efficiency through simpler products, processes, and policy wordings.
• Its client-led approach, consistent capacity, and specialty underwriting expertise have supported successful UK business since 2001 and under ERGO ownership since 2013.

Equal Opportunity

• We are committed to building an inclusive workplace where everyone is valued, respected and able to thrive.
• We welcome applications from candidates of all backgrounds and are happy to discuss any reasonable adjustments needed during the recruitment process.