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About the Role
The Risk Data Analytics team is seeking a manager to lead data analysis, visualization, and KPI tracking. This role focuses on reducing losses, improving customer experience by identifying risk strategy opportunities, documenting data concepts, and automating internal processes. The position reports directly to the VP of Risk Data Science and Analytics.
Responsibilities
- Lead, mentor, and manage a team of Risk Analysts, fostering a high-performance, collaborative, and innovative team culture.
- Dedicate approximately 20% of time to individual contributor (IC) work, actively contributing to core analytical projects and maintaining hands-on technical proficiency.
- Define, prioritize, and oversee the Risk Analytics roadmap, ensuring alignment with overall Risk Department and company objectives.
- Set standards for terms, metrics, data visualization, reporting, and automation across the risk department, ensuring accuracy, consistency, and timely delivery.
- Conduct performance reviews, provide constructive feedback, and support the professional development of team members.
- Serve as the primary point of contact for stakeholders on Risk Analytics deliverables, translating complex analytical findings into clear, actionable business recommendations for executive leadership and cross-functional teams.
- Drive the strategic analysis of transaction and customer data to proactively identify emerging fraud and credit risk trends and propose innovative control strategies.
- Collaborate closely with coworkers in the Risk Data Science, Risk, and Ops teams.
- Build and optimize queries, determine best sources and approach for data and insights.
- Assist in determining, scoping, and creating data products and data governance related to the Risk Data Science team.
- Engage on both strategic ad-hoc requests and projects, conducting independent research to propose rules and strategies to help mitigate risks across all products.
- Proactively stay updated on industry trends, best practices, and regulatory requirements related to risk management and fraud prevention.
Requirements
- High level of proficiency in using SQL for data analysis.
- Experience managing direct reports.
- Demonstrated ability to be a hands-on leader, committed to coaching and developing junior analysts in SQL querying, rigorous data analysis techniques, effective presentation skills, and clear communication of complex findings.
- Experience with building data visualizations and dashboards (Qlik preferred, or Tableau, Looker, Power BI, etc.).
- Strong analytical skills with the ability to work with large datasets to identify patterns, trends, and anomalies in time series data is preferred.
- 5+ years’ experience in data analysis or related roles, preferably in the Fintech or Payments industry.
- Familiarity with card payments or banking/finance industry, including knowledge of transactional payment data analysis, experience with card association Risk and Dispute process/procedures is highly preferred but not mandatory for this role.
- Must be able to clearly communicate with technical and non-technical audiences.
- Must be a team player and regularly collaborate with team members to enhance the culture of helpfulness and high impact.
Skills
- SQL
- Data Analysis
- Data Visualization
- Dashboarding
- Qlik
- Tableau
- Looker
- Power BI
- Time Series Data Analysis
- Risk Management
- Fraud Prevention
- Communication
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- BS or advanced degree in STEM or related field is preferred
About the Company
- Netspend Corporation is a global, vertically-integrated financial services and technology company dedicated to delivering innovative financial empowerment solutions worldwide.
- Netspend's financial products and services include prepaid, debit, cross-border payments, and loyalty solutions.
- The company provides prepaid and debit account solutions offering secure, convenient access to global payment networks.
- Netspend has a nationwide U.S. retail network with 130,000 reload points and over 100,000 distributing locations.
- Founded in 1999, Netspend products have processed billions of dollars in transactions and served millions of customers globally.
- The company is headquartered in Austin, Texas with employees worldwide.