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About the Role
This role delivers high-volume, luxury beverage service to gaming guests across the main gaming floor and private gaming areas within Crown Sydney's premium gaming environment.
Responsibilities
- Leading bar teams during service to deliver exceptional guest experiences
- Supporting daily operations across the gaming floor and private gaming areas
- Coaching, mentoring and motivating team members to achieve high performance
- Maintaining luxury service standards in a fast-paced environment
- Building strong relationships with guests through proactive engagement
- Monitoring operational efficiency and supporting continuous improvement initiatives
- Ensuring compliance with RSA, gaming, safety and operating procedures
- Creating a positive team culture focused on service excellence
Requirements
- Previous supervisory experience in a premium bar, gaming floor or high-volume hospitality environment
- Strong leadership capability with a passion for coaching, mentoring and developing teams
- Exceptional presentation and grooming standards suited to a luxury environment
- Comfortable engaging with guests and leading by example in a highly visible role
- Strong organisational, decision-making and time-management skills
- Ability to succeed in a fast-paced, service-driven environment
- Flexibility to work a rotating roster across a 24/7 operation (overnights required)
- Current NSW Responsible Service of Alcohol (RSA) competency card required
- Ability to obtain and maintain a Casino Special Employee Licence (subject to police and credit checks)
- Experience supervising teams within premium bar, gaming or hospitality environments
- A genuine passion for luxury service and guest engagement
- Strong operational awareness and the ability to remain calm under pressure
- Excellent communication and leadership skills
- High attention to detail and commitment to service excellence
- Confidence working in a guest-facing gaming environment
- An ability to support and inspire teams while consistently leading by example
Skills
- Leadership
- Coaching
- Mentoring
- Team Development
- Guest Engagement
- Organisational Skills
- Decision-Making
- Time-Management
- Communication Skills
Location
- Sydney
Work Type
- Max Term (18 months)
- 24/7 operation
Experience Level
- Supervisory
Education Level
- Current NSW Responsible Service of Alcohol (RSA) competency card
Benefits
- Ongoing product training with world-class beverage brands
- Career development and progression opportunities across Crown Resorts
- Complimentary meals
- Generous on-property dining discounts
- Accommodation discounts across Crown Resorts in Sydney, Melbourne and Perth
- Access to recognition programs
- Access to community initiatives
- Access to exclusive employee benefits
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.