Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role strengthens support for large, complex global customers by providing deep commercial, operational, and stakeholder support to top-tier accounts. The Senior Sales Associate partners with Account Executives to drive revenue growth, ensure strong customer outcomes, and deliver a best-in-class customer experience in a high-value, complex environment.

Responsibilities

• Partner closely with the AE to manage a small portfolio of Colt’s most strategic and complex accounts.
• Act as a senior day-to-day commercial contact, building strong relationships with senior customer stakeholders and key internal teams.
• Lead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints.
• Support AE-led strategic engagements (QBRs, account planning, executive sessions).
• Drive structured stakeholder engagement planning, ensuring alignment and effective communication across Colt and customer organisations.
• Anticipate customer risks, dependencies, and commercial opportunities within complex, multi-national account environments.
• Own and manage complex transactional and renewal-related sales activities end to end, including pricing, rerates, contract changes, and commercial negotiations.
• Drive opportunity progression across multiple products, regions, and stakeholders in partnership with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.
• Support the AE in identifying, shaping, and executing large or complex expansions, cross-sell, and upsell opportunities.
• Proactively manage high-value renewals to secure retention, improve outcomes, and identify growth opportunities.
• Ensure commercial activity aligns with customer strategy, contractual obligations, and internal governance.
• Participate in customer meetings to progress opportunities, resolve issues, and strengthen commercial relationships.
• Support customer satisfaction initiatives and act as a point of escalation for complex commercial queries where appropriate.
• Ensure Salesforce data for assigned customers is accurate, complete, and continuously updated.
• Apply a disciplined approach to opportunity tracking, renewal planning, and commercial execution.
• Share best practices and insights across the team, supporting continuous improvement in how complex accounts are managed.

Requirements

• Proven B2B sales, account management, or commercial experience within technology, telecoms, or complex services environments.
• Experience managing large, complex, or global customer accounts with multiple stakeholders.
• Strong track record of supporting or owning high-value renewals and transactional sales cycles.
• Hands-on experience using CRM systems (e.g. Salesforce) to manage complex pipelines and customer data.
• Confidence working with senior internal and external stakeholders.

Skills

• Strong commercial acumen with the ability to navigate complexity and ambiguity.
• Excellent stakeholder management and communication skills at multiple organisational levels.
• Ability to manage multiple high-value opportunities and priorities simultaneously.
• Strong collaboration skills across sales, engineering, product, finance, and operations teams.
• High attention to detail combined with the ability to think strategically.
• Proactive, self-driven, and comfortable operating with a high level of autonomy.
• Calm and professional under pressure in complex customer situations.
• Customer-centric mindset with a focus on long-term value creation.
• Trusted, dependable partner to AEs and internal teams.
• Curious and committed to continuous learning in products, customers, and markets.

Experience Level

• Senior

About the Company

• Colt is a global leader in digital infrastructure and services.