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About the Role

As our Client Concierge Specialist, you will be the driving force behind Honey Birdette's luxury client experience, ensuring every boutique appointment feels personal, memorable, and truly exceptional. You will partner closely with Boutique Managers, Area Leaders, and the National Retail Manager to bring our Client Concierge program to life, creating elevated experiences that strengthen client loyalty and engagement across our global boutique network. You'll oversee the day-to-day coordination of client concierge initiatives, support the execution of VIP events, develop engaging training content, and help shape our social media presence through creative, brand-aligned content. No two days will be the same, as you'll be balancing client engagement, content creation, training, reporting, and operational excellence. You'll be passionate about client experience, naturally creative, highly organised, and thrive on building meaningful relationships. You'll know how to create memorable moments that delight clients, inspire boutique teams, and bring the Honey Birdette brand to life both in-store and online.

Responsibilities

Deliver and elevate the luxury in-store appointment experience across all Honey Birdette boutiques.
Partner with Boutique Managers and Area Leaders to continuously enhance the client journey.
Coordinate and execute VIP client experiences, Sip & Shop events, and other concierge initiatives.
Build and maintain strong relationships with VIP clients through personalised engagement.
Develop creative client loyalty strategies that drive repeat visits and long-term brand advocacy.
Create engaging social media content, including Instagram stories, reels, and event coverage.
Ensure boutique-generated content aligns with Honey Birdette's brand standards and voice.
Design and deliver training resources to support exceptional service and client engagement.
Monitor program performance, client engagement metrics, and social media insights, providing regular reporting.
Collaborate with retail leadership to drive continuous improvement and innovation within the Client Concierge program.

Requirements

Minimum 2 years' experience within a Honey Birdette Boutique or a luxury retail environment.
Passionate about delivering exceptional customer experiences and building meaningful client relationships.
Outstanding communication skills with the ability to influence, engage, and inspire others.
Creative and socially savvy, with strong content creation skills and an eye for detail.
Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment.
Self-motivated, results-driven, and genuinely passionate about the Honey Birdette brand and culture.

Skills

Content creation
Client engagement
Social media
Training development
Reporting
Communication
Organisation

Location

Sydney CBD

Work Type

Hybrid Working Arrangements

Experience Level

Minimum 2 years' experience

Benefits

Birthday Leave
Wellness Leave
Parental Leave
Generous Product Discounts
Self Love Leave
Premium Gym Membership

About the Company

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer.
We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories.
Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands.
We inspire, create curiosity, and empower women through their beauty and confidence.

Equal Opportunity

Honey Birdette is an equal opportunity employer.
We value honeys of all shapes, sizes, ethnicities, and orientations.
We offer a workplace that's fuelled by self-empowerment & self-love.