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About the Role
Join Insights Learning & Development to create unforgettable experiences. As a Customer Experience Specialist, you will be a trusted partner to customers, coordinating events, supporting onboarding, resolving queries, and bringing learning solutions to life.
Responsibilities
- Deliver outstanding customer service across multiple customer touchpoints
- Support customer onboarding journeys, setting customers up for long-term success
- Coordinate learning events and programmes with precision and care
- Process orders accurately and efficiently
- Resolve customer queries and take ownership through to completion
- Build trusted relationships with customers and internal colleagues
- Maintain accurate customer information and records within our systems
- Identify opportunities to add value for customers and support growth opportunities
- Work closely with Sales, Customer Success and regional teams to provide a seamless experience
- Contribute ideas that help improve processes and elevate the customer experience
Requirements
- Genuinely enjoy helping others and take pride in delivering exceptional service
- Previous experience in a customer service, customer support, client services or customer experience role
- Strong communication and relationship-building skills
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Confidence working with systems, processes and customer data
- Proactive approach to problem solving
- Collaborative mindset and willingness to support colleagues
- Passion for creating positive customer experiences
- Experience supporting events, training programmes or learning solutions
- Experience working with CRM systems such as Microsoft Dynamics 365
- Commercial awareness and ability to spot opportunities to add value for customers
- Experience working within a global organisation
Skills
- Communication skills
- Relationship-building skills
- Organisational skills
- Attention to detail
- Problem solving
- CRM systems
Location
- Austin
Work Type
- Hybrid working
- Permanent
- Full Time
- Office Based
Salary/Compensations
- $24-$27 per hour
Benefits
- Medical/dental/vision insurance
- 401(k) matching
- PTO time
- Eligible for overtime
About the Company
- At Insights, we believe that when people understand themselves and others better, they can create remarkable things together.
- Our products and learning experiences help organisations around the world unlock the potential of their people.
- Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery.
- Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
- We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach.
- We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
- We love learning. We want to be better tomorrow than we are today and we’re up for the journey.
- Unapologetically human, undoubtedly individual. Colourful to our core.
Equal Opportunity
- Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
- Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/