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About the Role

Smiths Detection is seeking an experienced Field Service Engineer (L2) to join our Sydney Airport team. This is a hands-on role suited to an experienced technician or engineer who enjoys troubleshooting complex equipment, solving technical challenges, and working directly with customers in a highly operational environment. As part of our field service team, you will be responsible for maintaining, repairing, servicing, and installing advanced X-ray and trace detection systems that support critical aviation and security operations. Working as part of a 24/7 rotating roster, you will play a key role in maximising equipment uptime, ensuring service excellence, and delivering a high standard of customer support. This role requires a strong mechanical, electrical, and electronics fault-finding capability, a proactive approach to learning and knowledge sharing, and the ability to work both independently and collaboratively within a close-knit team.

Responsibilities

Troubleshoot, service, maintain and repair X-ray and trace detection equipment
Complete preventative maintenance activities in accordance with service contracts and maintenance schedules
Respond to equipment faults and corrective maintenance requirements within agreed service levels and KPIs
Diagnose mechanical, electrical, and electronic faults using multimeters, laptops, software diagnostics, and testing equipment
Test equipment components and circuits to identify root causes of failures
Replace belts, rollers, motors, X-ray generators, and other mechanical or electronic components
Inspect, clean, vacuum, de-grease, repair, and replace internal machine components
Install and commission new equipment at customer sites alongside internal teams, subcontractors, and customer stakeholders
Complete service reports, maintenance records, and field service documentation accurately and in a timely manner
Manage spare parts consumption and inventory transactions within internal systems
Participate in technical, safety, compliance, and product training programs
Support customers, vendors, subcontractors, and internal stakeholders through effective communication and problem-solving
Ensure tools and test equipment are maintained, calibrated, and fit for purpose
Analyse field service trends and provide recommendations for equipment and process improvements
Contribute to continuous improvement initiatives and operational excellence projects
Provide guidance, training, and support to junior technicians and new team members
Promote and lead safe work practices while maintaining a strong safety culture
Participate in regular team meetings, safety briefings, and operational reviews

Requirements

Minimum 3+ years' experience in a field service, maintenance, engineering, or technical support role
Strong troubleshooting and fault-finding skills across mechanical, electrical, and electronic systems
Experience working with industrial equipment, automation systems, security technology, conveyors, machinery, or similar equipment
Ability to interpret technical information and diagnose equipment issues methodically
Strong communication and customer service skills
Basic proficiency with Microsoft Office applications
A current unrestricted or provisional driver's licence
Ability to obtain and maintain relevant security clearances and industry licences
Flexibility to work across a 24/7 rotating shift roster

Skills

Mechanical fault-finding
Electrical fault-finding
Electronics fault-finding
Troubleshooting complex equipment
Customer support
Microsoft Office applications

Location

Sydney Airport

Work Type

Permanent
24/7 rotating roster

Experience Level

3+ years' experience

Education Level

Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT, or a related discipline

Benefits

Excellent training
Opportunities for career growth
Inclusive environment
Strong leadership
Focus on safety and wellbeing
Flexibility to choose from a wide range of benefits
Health and wellbeing support
Financial support
Lifestyle support

About the Company

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place.
Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Equal Opportunity

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.