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About the Role

In this role, you will be instrumental in crafting seamless, accessible, and impactful digital/staff experiences for millions of Australians. You will lead design from early discovery through to delivery, balancing strategic thinking with practical execution, embedded in a cross-functional squad.

Responsibilities

• Lead end-to-end design, from problem discovery through to high-quality delivery.
• Inform team strategy, priorities, and roadmap decisions through insights-led thinking.
• Rapidly uncover problems, explore opportunities, and iterate toward validated, high-quality solutions.
• Partner closely with Product and Engineering to frame problems, define outcomes, and deliver measurable impact.
• Plan and facilitate user research, testing, and insight synthesis to uncover needs and validate design direction.
• Translate complex business, user, and system requirements into clear, intuitive experiences.
• Drive collaboration across Product, Engineering, Content, Accessibility, and Legal/Risk for clarity and alignment.
• Use and evolve the design system to deliver consistent, scalable, and accessible experiences.
• Collaborate with Engineering using AI-enabled tooling to accelerate exploration, prototyping, and delivery.
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.

Requirements

• 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams.
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
• Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
• Excellent interaction and UI design skills, with an eye for detail and craft.
• Experience designing for complex systems, services, or platforms, not just isolated features.
• Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
• Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
• Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.

Skills

• Figma
• Adobe Creative Suite
• HTML
• CSS
• Design tokens

Location

• Sydney, 1 Harbour Street

Work Type

• Hybrid
• Full Time

Experience Level

• Senior

About the Company

• At CommBank, we’re transforming banking to enhance the financial health of our customers and communities.