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About the Role
In this full time role, you will warmly and efficiently assist our customers over the phone with their Equities Account enquiries. You will be the first point of contact for many of our customers.
Responsibilities
- Warmly and efficiently assist customers over the phone with their Equities Account enquiries.
- Connect with customers, build trust and rapport through meaningful conversations.
- Use problem-solving skills to understand and identify customer concerns and issues, delivering thoughtful and effective solutions.
- Guide customers through products, services, and processes, explaining complex issues clearly and respectfully.
- Support customers in Mandarin and/or Cantonese (for some roles).
Requirements
- Must be available to work a rotating roster Monday to Friday between 8am and 6pm.
- Genuine interest in financial services and equity markets.
- Eager to learn.
- Ability to confidently support customers in Mandarin and/or Cantonese is highly valued for some roles.
Skills
- Customer service
- Problem-solving
- Communication
- Mandarin
- Cantonese
Location
- Remote
- Hybrid
Work Type
- Full Time
- 38-hour week
Experience Level
- No experience required
Benefits
- Hybrid working environment (post probation)
- Inclusive range of leave options (parental leave, life leave, pet leave)
- Personal and professional development opportunities
About the Company
- CommSec is a market-leading trading platform providing customers with complimentary access to live prices, price charts, and portfolio watch lists, along with the ability to buy and sell shares online.
- The team prides itself on providing the best care for customers, ensuring a brighter future for their investment portfolios.