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About the Role
The Application Support Lead is responsible for the operational leadership, support, stability, resilience, security, and continuous improvement of ASX's SWIFT messaging and payments ecosystem. This role provides technical leadership, ensuring production services meet availability, performance, cyber security, regulatory, and operational resilience obligations, and acts as the senior technical escalation point for messaging incidents and related issues.
Responsibilities
- Provide technical leadership and subject matter expertise across SWIFT Alliance Access (SAA), SWIFT Alliance Gateway (SAG), SWIFTNet services, financial messaging, and supporting technologies.
- Act as the senior escalation point for complex SWIFT incidents, message-processing failures, connectivity outages, security events, and technical risk assessments.
- Lead end-to-end troubleshooting across applications, SAA/SAG, HSM and PKI services, databases, middleware, networks, operating systems, AWS services, and external interfaces.
- Drive root cause analysis and ensure permanent corrective actions are identified, prioritised, and implemented.
- Coach Application Support Analysts to build SWIFT, AWS, service management, and operational support capability.
- Establish and maintain support standards, operational procedures, knowledge articles, recovery instructions, and support runbooks for SWIFT services.
- Lead support activities for SAA, SAG, SWIFTNet connectivity, HSM infrastructure, certificate services, messaging interfaces, and associated financial market systems.
- Ensure availability, performance, resilience, recoverability, security, and operational readiness across production, disaster recovery, and non-production environments.
- Monitor SWIFT message flows, queues, delivery status, system health, capacity, certificate expiry, connectivity, and operational risk indicators.
- Drive proactive service improvements through automation, AWS and application observability, monitoring enhancements, alert tuning, and process optimisation.
- Coordinate disaster recovery, business continuity, SWIFT resilience, and recovery validation activities, including evidence capture and remediation of findings.
- Ensure operational acceptance criteria are met for new and changed SWIFT, AWS, and integrated services before production implementation.
- Lead major incident response and coordinate restoration for business-critical SWIFT, messaging, payments, and settlement service disruptions.
- Manage clear and timely stakeholder communications during incidents, including engagement with SWIFT and third-party service providers where required.
- Facilitate post-incident reviews, complete root cause analysis, and ensure corrective and preventive actions are delivered.
- Identify operational, technical, cloud, and cyber security risks and drive remediation activities.
- Support audit, compliance, regulatory, and SWIFT Customer Security Programme activities affecting critical messaging services.
- Ensure known errors, recurring messaging failures, certificate risks, and operational control gaps are tracked and managed effectively.
- Lead planning, testing, implementation, and early-life support for SWIFT software upgrades, security patches, infrastructure changes, AWS releases, and certificate renewals.
- Review changes to ensure appropriate risk assessment, testing evidence, implementation steps, rollback plans, security review, and operational readiness.
- Coordinate deployments across application, infrastructure, network, cyber security, cloud, operations, SWIFT, and vendor teams.
- Ensure solution designs incorporate supportability, monitoring, logging, security, resilience, backup, recovery, and operational requirements.
- Drive the controlled transition of SWIFT and AWS-enabled services into BAU support.
Requirements
- 10+ years of experience in Application Support, Production Support, Site Reliability Engineering, Messaging Infrastructure Support, or Technology Operations.
- Demonstrated experience supporting business-critical, high-availability financial messaging, payments, settlement, or market infrastructure services.
- Strong hands-on experience supporting SWIFT Alliance Access (SAA), SWIFT Alliance Gateway (SAG), SWIFTNet services, message routing, and associated interfaces.
- Strong understanding of SWIFT FIN, FileAct and InterAct services, MT and ISO 20022 messages, message lifecycle, acknowledgements, queues, routing, reconciliation, and recovery.
- Experience supporting SWIFT security components and controls, including PKI certificates, HSM technologies, cryptographic key management, access controls, and certificate lifecycle management.
- Strong AWS application support experience across EC2, RDS, VPC, Route 53, Elastic Load Balancing, Auto Scaling, CloudWatch, Systems Manager, IAM, Secrets Manager, KMS, S3, AWS Backup, and multi-Availability Zone architectures.
- Proven ability to troubleshoot hybrid and distributed services across AWS, networks, operating systems, middleware, databases, application layers, and external integrations.
- Demonstrated experience leading major incident resolution, root cause investigations, service restoration, and problem management in high-pressure, regulated environments.
- Strong understanding of disaster recovery, operational resilience, cyber security, backup and recovery, capacity management, and service continuity planning.
- Experience planning and implementing complex SWIFT releases, security patches, certificate renewals, cloud changes, and technology upgrades.
- Proven ability to mentor support analysts, provide technical leadership, and uplift team capability across SWIFT and cloud operations.
- Strong stakeholder and vendor management skills, with the ability to engage effectively with business, operations, infrastructure, network, cyber security, cloud, architecture, SWIFT, and service providers.
- Experience working within ITIL-based service management frameworks.
- Willingness to participate in an on-call roster and lead critical out-of-hours activities.
- SWIFT Certified Administrator accreditation or equivalent hands-on experience administering SAA, SAG, Alliance Web Platform, or related SWIFT services.
- Experience supporting SWIFT Customer Security Programme controls, security assessments, audit evidence, and remediation activities.
- Experience with Thales, Entrust, or comparable HSM technologies and enterprise PKI services.
- AWS Associate or Professional certification and experience supporting secure, highly available AWS production workloads.
- Experience with observability and performance platforms such as CloudWatch, Splunk, Dynatrace, AppDynamics, Lightstep, or ServiceNow Observability.
- Strong scripting and automation capability using Python, PowerShell, Bash, Ansible, SQL, or similar technologies.
- Knowledge of Infrastructure as Code and deployment technologies such as Terraform, CloudFormation, GitHub Actions, Jenkins, or GoCD.
- Experience with APIs, Kafka, middleware, enterprise messaging, container platforms, Kubernetes, OpenShift, or Docker.
- Experience supporting settlement, payments, custody, collateral management, or financial market infrastructure platforms.
- ITIL certification and relevant cloud, security, infrastructure, or messaging certifications.
- Experience working in Agile, DevOps, or Site Reliability Engineering environments and driving automation and continuous improvement.
- Candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.
Skills
- SWIFT Alliance Access (SAA)
- SWIFT Alliance Gateway (SAG)
- SWIFTNet services
- Financial messaging
- PKI certificates
- HSM infrastructure
- AWS
- Incident management
- Problem management
- Risk management
- Stakeholder management
- Vendor management
- ITIL
- Python
- PowerShell
- Bash
- Ansible
- SQL
- Terraform
- CloudFormation
- GitHub Actions
- Jenkins
- GoCD
- APIs
- Kafka
- Middleware
- Enterprise messaging
- Kubernetes
- OpenShift
- Docker
- Agile
- DevOps
- Site Reliability Engineering
Location
- Australia
Work Type
- Hybrid
- Full-time
Experience Level
- 10+ years
Education Level
- Degree or equivalent qualification in IT, Computing, Engineering, Science, or Mathematics
Benefits
- Flexible working
- Hybrid working options
About the Company
- ASX is a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.
- ASX is a leading global securities exchange with a strong brand, known for being a trusted market operator and an exciting data hub.
- The ASX team brings together talented people from a diverse range of disciplines.
- We run critical market infrastructure, with 1 in 3 people employed within technology.
- We have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
- We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture.
- Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all.
- As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.
Equal Opportunity
- We encourage you to apply even if you don’t meet all the criteria of this role.
- If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
- At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace.
- We support flexible working and offer hybrid working options.
- Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.
- We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.