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About the Role

As a VIP Sales Agent, you will be part of the sales department, practicing HILTON values. After sales presentations (tours), you will survey guests who did not purchase a property, explain the Vacation Introduction Program (VIP), and conduct sales. You will embody the service spirit and culture of the Hilton brand, and promote HGV's success and owner growth by executing the following duties at a high target level.

Responsibilities

Conduct post-tour surveys for guests who did not purchase a property after the sales presentation (tour), propose and sell VIP tailored to individual guests.
Maintain a certain percentage of VIP sales rate designated by the company.
Conclude vacation program contracts based on rules for VIP purchasers.
Follow up with all VIP purchasers via phone, email, etc., to reduce VIP purchaser cancellation rates.
Collaborate with sales managers, sales leaders, and sales executives at the base sales gallery to achieve team and company targets.
Perform other duties as requested by management, including participation in projects.

Requirements

Desire to achieve goals.
High sales communication skills (presentation, negotiation, interpersonal skills, etc.).
Service spirit and skills.
Ability to respond flexibly in a changing environment.
Basic PC skills (Office365).

Skills

Sales Presentation
Negotiation
Interpersonal Skills
Customer Service
Adaptability
Microsoft Office

About the Company

H.I.L.T.O.N. values
HGV