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About the Role

This role involves leading, developing, and supporting the account management team to achieve and expand revenue, growth, and customer retention goals. You will guide your team in managing and strategically developing existing clients, ensuring high consulting quality and customer satisfaction through regular coaching and feedback. The position also focuses on identifying new revenue and development potentials within the client portfolio, promoting cross-selling and up-selling, and optimizing processes in collaboration with sales, customer service, and other departments for a consistent, first-class customer experience.

Responsibilities

Lead, develop, and support the account management team in achieving and expanding defined revenue, growth, and customer retention goals.
Manage and strategically develop existing clients as a technical and disciplinary leader.
Ensure high consulting quality and sustainable customer satisfaction through regular coaching, feedback, and targeted development measures.
Identify new revenue and development potentials within the client portfolio with the team and establish measures to promote cross-selling & up-selling.
Optimize processes in close cooperation with sales, customer service, and other specialist departments to ensure a consistent, first-class customer experience across all touchpoints.

Requirements

Experience in account management, sales, or customer success, or the motivation to develop in this area.
First leadership experience is an advantage.
Experience in managing sales or account management KPIs.
Proficient in CRM systems (ideally Salesforce) and standard MS Office applications.
Strong passion for customer orientation, employee development, and sales-oriented work with a focus on sustainable growth.
Excellent communication and negotiation skills, with a keen sense for customer needs.
High initiative, sense of responsibility, and decisiveness.
Ability to collaborate effectively with diverse teams and stakeholders.
Entrepreneurial thinking and acting, with the ability to translate strategic goals into concrete team actions and guide their implementation.
Confident handling of change, a solution-oriented mindset, and the ability to prioritize and lead the team effectively in dynamic environments.

Skills

Account Management
Sales
Customer Success
Leadership
CRM Systems
Salesforce
MS Office
Customer Orientation
Employee Development
Sales-Oriented Work
Communication
Negotiation
Customer Needs Analysis
Initiative
Responsibility
Decision Making
Team Collaboration
Stakeholder Management
Entrepreneurial Thinking
Strategic Planning
Change Management
Problem Solving
Prioritization

Location

England

Work Type

Full-time

Experience Level

Leadership experience preferred

Salary/Compensations

EUR 42000 - EUR 52000

Benefits

37.5h week
Attractive salary package with fixed and variable components
Opportunities for professional development
€40 shopping credit per month after probation period
Discounted Urban Sports Club membership
Corporate Benefits (discounts with various brands)
Voluntary company pension plan
Regular team events and incentives

About the Company

Radius has been supporting companies in their growth for 35 years.
Founded in 1990, the company initially operated a successful medium-sized fuel business in Northwest England.
Today, Radius is a global business services company with activities in 19 countries across five continents.
Our mission is to help companies of all sizes adapt to market changes and leverage emerging opportunities.
We differentiate ourselves by offering small and medium-sized businesses, fleets, and connectivity solutions from a single source, as well as providing customized solutions for enterprise clients.

Equal Opportunity

Radius is an employer that promotes equal opportunities.
We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation, or social background.
We are committed to an inclusive and accessible application process.
If you require support or reasonable adjustments during the application process, please let us know. We will do our best to support you optimally.