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About the Role
Manage guest experience and serve as the primary point of contact for guests, ensuring a positive guest journey from initial contact through departure.
Responsibilities
- Serve as the primary point of contact for guests regarding questions, requests, and complaints.
- Ensure a positive guest journey from first contact to departure.
- Handle and respond to online reviews.
- Collaborate closely with housekeeping, F&B, and events teams.
- Organize and support guest events & community activities.
- Uphold quality and service standards.
Requirements
- Strong communication skills and a genuine service mindset.
- Friendly, open personality with a passion for working with international guests.
- Ability to work effectively in a team.
- Strong organizational skills and a proactive attitude.
- Resilient and flexible, including willingness to work shifts, weekends, and public holidays.
- Solution-oriented thinking and solid complaint management skills.
- Fluent in English; additional languages are a plus.
- Submit resume, cover letter, desired salary, and earliest possible starting date.
Skills
- Communication skills
- Service mindset
- Teamwork
- Organizational skills
- Proactive attitude
- Resilience
- Flexibility
- Shift work
- Weekend work
- Public holiday work
- Solution-oriented thinking
- Complaint management
- English fluency
Work Type
- Full-time
Salary/Compensations
- Desired salary to be submitted with application
Benefits
- 75% - 90% discount on private accommodation in all a&o hostels
- Subsidized language courses
- 100% coverage of public transport costs (job ticket)
- Support for further education through various trainings
- Free and anonymous mental health coaching
- Daily provision of drinks, fruit, and vegetables
- Staff meals at the buffet
- Seniority bonuses (cash bonuses and additional vacation days)