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About the Role
As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, responsible for nurturing relationships with key supply partners and driving mutual growth. This role involves identifying and acquiring new supply sources and product offerings within an assigned territory while maintaining existing relationships.
Responsibilities
- Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region
- Maintain regular and meaningful engagement with Agoda’s key supply partners
- Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners
- Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business
- Train and inform clients of both new and existing technologies, tools, and models
- Prepare materials to aid in growing our business during partner meetings
- Respond to partners requests in a timely and effective manner
- Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness
- Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
- Deliver on country KPIs, growth targets and country strategic initiatives
- Support the Area Manager in preparing country reporting for senior stakeholders
Requirements
- Bachelor’s degree
- Minimum 3 – 5 years of experience in business development and/or account management
- Strong interpersonal skills & ability to influence both external / internal stakeholders
- Experience in internet/e-commerce preferred
- Strong analytical and problem-solving skills
- Team player with a professional “get it done” attitude and work ethic
- Proven success in acquiring, building & maintaining long term customer relationships
- Adapts well to change and able to work in a fast-paced environment.
- Ability to create new, innovative ideas
- Native level Japanese to communicate with clients speaking Japanese and intermediate English to communicate internally.
Skills
- Japanese Language Level Required
- Strategic Accounts Management
- Account Management
- Consulting
- Strategic Advice
- Commercial Platform Expertise
- Data Analysis
- Problem-Solving
- Interpersonal Skills
- Influencing Skills
- Analytical Skills
- Customer Relationship Management
Location
- Remote
- Hybrid
Work Type
- Hybrid
- Remote
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor's degree
About the Company
- Agoda is a travel booking platform and accommodation is at our core.
- The Strategic Accounts Management (SAM) team in Agoda specializes in account management.
- We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform.
- We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions.
- From Bangkok to London and beyond, our team has footprints in over 50 locations around the world.
- With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives.
- The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.
- Data and technology are at the heart of our culture, fueling our curiosity and innovation.
- Agoda is a travel booking platform and accommodation is at our core.
- At Agoda, we bridge the world through travel.
- Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.
- Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
Equal Opportunity
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations.
- We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.
- Employment at Agoda is based solely on a person’s merit and qualifications.
- We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.