Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Systems Strategist, you will shape enterprise-wide technology and systems decisions that advance AppleCare’s strategic objectives and business capabilities. You will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

Responsibilities

Shape enterprise-wide technology and systems decisions
Advance AppleCare’s strategic objectives and business capabilities
Partner closely with IS&T, AppleCare business teams, and the ACT team
Solve complex enterprise challenges
Identify strategic opportunities
Guide the AppleCare-wide systems roadmap
Serve as a subject matter expert
Direct and design the overall AppleCare enterprise, capability, and solution landscapes

Requirements

10+ years of experience in enterprise IT
Demonstrated track record in technical solutions and architecture
At least 3 years in systems specification, design, and operations
Practical understanding of modern solution delivery models (Agile, DevOps, Product-led)
Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping)
Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies
Proven leadership, stakeholder management, and influencing skills across cross-functional teams
Excellent verbal, written, and interpersonal communication skills
Direct experience architecting or delivering technologies within service, sales, and customer support domains

Skills

Technical solutions
Architecture
Systems specification
Systems design
Systems operations
Agile
DevOps
Product-led
Business Capability Modeling (BCM)
Enterprise architecture frameworks
Agentic Workflows
AI
Machine Learning
Leadership
Stakeholder management
Influencing skills
Communication skills

Experience Level

10+ years of experience in enterprise IT
3+ years in systems specification, design, and operations

Education Level

Bachelors degree in Information Technology, Computer Science, or equivalent practical experience

About the Company

AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team