About the Role
As the Boutique Manager, you will empower, enchant, and focus on storytelling to lead your team towards achieving high commercial outcomes, guide best practice customer service, and encourage each team member's individual characteristics. You will be an exceptional communicator, knowledgeable on building a confident, collaborative team and driving positive customer experiences.
Responsibilities
- Driving and achieving sales and KPI targets across your Boutique.
- Raising customer engagement & satisfaction.
- Empowering and encouraging of team members' needs and guiding their exploration positively.
- Leading, coaching, and providing feedback to the team.
Requirements
- At least 2-years’ experience in a retail or hospitality environment.
- Exceptional communication skills.
- Self-motivated and passionate about team development.
- Ability to lead with empathy, compassion, and open-mindedness.
- Highly driven about store success and passionate about the Honey B brand.
- Ability to handle conflict, be resilient, and manage expectations.
- Able to advise and direct communication with confidence.
- Must be 18 years old to apply.
- Willingness to work shifts in alignment with a retail environment.
Skills
- Exceptional communication
- Customer service
- Team leadership
- Coaching
- Feedback
- Conflict resolution
- Resilience
Location
- AUS
- UK
- USA
Work Type
- Retail
Experience Level
- 2+ years retail or hospitality experience
Benefits
- Generous Retail Incentive Programs (e.g., Louboutins, overseas trips, shopping sprees).
- Award-winning workplace ('Best Place to Work' - Australian Fashion Industry Awards 2026).
- Playful and empowering work environment.
- Career progression and on-going training opportunities.
- Generous Product Discounts.
About the Company
- Honey Birdette is a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories.
- Founded by women, for women, providing a unique retail experience.
- A bold, innovative, and talked-about lingerie brand.
- Inspires, creates curiosity, and empowers women through beauty and confidence.
- A global Australian organisation with presence in AUS, UK, & USA.
Equal Opportunity
- Honey Birdette is an equal opportunity employer.
- Values individuals of all shapes, sizes, ethnicities, and orientations.
- Offers a workplace fueled by self-empowerment & self-love.
