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About the Role

As a Customer Service Specialist, you will be the primary point of contact for clients, ensuring shipments are tracked and delivered on time. The ideal candidate is proactive, tech-savvy, and able to manage multiple tasks in a fast-paced environment, handling an average of 115 new tickets daily.

Responsibilities

• Act as the primary point of contact for clients, responding to inquiries and providing timely, accurate updates.
• Monitor and track shipments, coordinating with partners to ensure on-time delivery.
• Investigate and resolve shipment issues using multiple systems and tools, applying strong problem-solving skills.
• Effectively prioritize tasks, manage competing deadlines, and perform well in high-pressure environments.
• Meet established SLAs for response time and ticket resolution within customer service platforms.
• Accurately process inbound customer orders, including detailed client information, product selection and pricing.
• Review and verify order details to ensure accuracy, proper billing and efficient payment processing including returns and backhaul entries.
• Coordinate with dispatch and warehouse teams to ensure timely and accurate delivery of freight and parcels.
• Provide professional customer support via phone and email, addressing inquiries related to order status, pricing and general concerns.
• Resolve customer issues with a solution-oriented approach, escalating when necessary and proactively communicating updates or delays.
• Act as backup support for your local dispatch board when required.

Requirements

• Experience in transportation is considered an asset.
• Proficiency in Microsoft Office (Word, Outlook, and Excel).
• Ability to analyze, problem solve, prioritize tasks and meet deadlines.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to work independently or within a team.
• Ability to work in a fast-paced environment.

Location

• North York

Work Type

• Full-time

About the Company

• Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.
• For more information about Frontier visit our website at www.frontierscs.com.

Equal Opportunity

• Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.