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About the Role

As a Customer Experience Representative (Advanced Support), you will support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe, reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every day.

Responsibilities

• Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
• Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
• Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
• Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
• Identify, escalate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
• Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.

Requirements

• 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
• Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
• Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
• High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.
• Proficiency with Microsoft Office applications; experience with CRM, billing, or dispatch systems is an asset.
• Availability to work assigned schedules that may include afternoon, evening, overnight, and weekend shifts. Schedules are provided in advance and are based on business needs.
• Fluency in Spanish is considered an asset.

Skills

• Problem-solving
• Communication
• Customer service
• Multitasking
• Prioritization
• System navigation
• Attention to detail
• Judgment
• Collaboration
• Microsoft Office proficiency
• CRM experience
• Billing systems experience
• Dispatch systems experience
• Spanish fluency

Location

• Remote

Work Type

• 1-Year Contract
• Full-Time

Experience Level

• 1+ year of customer service experience

Salary/Compensations

• $20.00 - $24.00 per hour

Benefits

• Competitive Compensation
• Flexible schedules
• Employee Assistance Programs (LYRA)
• Opportunities for training and career growth
• Overtime pay eligibility

About the Company

• Superior Plus Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Equal Opportunity

• We are an equal opportunity employer committed to the inclusion and accommodation of all individuals; we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.