Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Digital Content Specialist creates clear, concise, and customer-centered content to enhance the digital experience across Fidelity Investments Canada and Investly platforms. This role collaborates with product managers, UX designers, developers, and business stakeholders to craft intuitive user interface content, guide customers through digital journeys, support task completion, and build confidence. The specialist applies content design principles, user insights, and accessibility standards to create consistent, engaging, and compliant experiences across web and mobile applications.

Responsibilities

Apply user research, behavioral insights, and analytics to optimize content and improve user understanding.
Produce content that supports task completion and reduces customer friction.
Deliver content that meets accessibility, plain language, legal, and compliance standards.
Achieve stakeholder approval and delivery within project timelines.
Adhere to established content standards, style guides, and UX writing best practices.
Ensure consistency across customer journeys, products, and channels.
Identify and address content gaps, duplication, and inconsistencies.
Contribute to the ongoing evolution of content guidelines and reusable content patterns.
Participate in product discovery, design reviews, and sprint planning activities.
Provide content recommendations that improve usability and customer experience.
Incorporate stakeholder feedback while advocating for customer needs and best practices.
Deliver content that supports business objectives and user goals.
Use customer feedback, usability testing, and performance data to identify opportunities for improvement.
Recommend content enhancements based on data and observed user behaviors.
Support A/B testing and content experiments where applicable.
Demonstrate improvements in content effectiveness, customer engagement, and task completion.

Requirements

College degree, preferably with communications, copywriting, or related specialization, or equivalent experience.
1+ years of experience in a UI writing role.
Experience working within legal, regulatory, or compliance requirements for digital content is an asset.

Skills

Strong understanding of UX writing content design and information architecture principles.
Exceptional writing, editing, and proofreading skills, with the ability to simplify complex concepts into clear, concise language.
Knowledge of user-centered design methodologies, usability testing, and customer journey mapping.
Understanding of digital product development processes and agile ways of working.
Ability to create content for mobile applications, responsive web experiences, and digital products.

Location

483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Work Type

Flexible hybrid schedule
100% remote, hybrid, and in office options

Experience Level

1+ years of experience in a UI writing role

Education Level

College degree, preferably with communications, copywriting or related specialization or equivalent experience.

Salary/Compensations

$79,000 to $96,000

Benefits

RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

About the Company

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Equal Opportunity

Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.