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About the Role
Europcar is seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join their Sydney Airport team on a full-time basis. This role involves greeting and assisting customers, processing rental agreements, promoting additional products, and addressing customer inquiries.
Responsibilities
- Greet and assist customers in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
Requirements
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
Skills
- Sales
- Customer Service
- Communication
- Interpersonal Skills
Location
- Sydney Airport
Work Type
- Full-time
Salary/Compensations
- Competitive hourly rate + shift loadings + uncapped incentives
Benefits
- Boost your income with our performance-based incentive program
- Six weeks’ employer-paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
About the Company
- Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
- “We help to change the way you move” is what we stand for and brings us together.
- We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
- Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
- Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
- More info at: www.europcar-mobility-group.com