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About the Role

We're looking for a motivated Senior Device Engineer to support the evaluation, improvement, and documentation of our corporate device environment. The candidate will also be responsible for global implementation and operation of management technologies across macOS, Windows and mobile devices.

Responsibilities

• Manage and administer client system infrastructure.
• Create scripts and/or policies for the deployment of applications and settings.
• Drive a client security-focused model and maintain best practices in a global enterprise environment.
• Investigate, diagnose, and deploy fixes for unique and complex systemic problems.
• Coordinate and perform well-organized and timely deployments of applications, major upgrades, security updates, and patches.
• Plan and administer enterprise Operating Systems and application software, including deployment and package management.
• Work with other global members as a combined global escalation point between different support teams for device and client issues.
• Collaborate with cross-functional teams to manage client systems as they relate to internal infrastructure.

Requirements

• Bachelor's degree or equivalent in Computer Science, Engineering, or a related technical field.
• 2+ years related experience in deployment and management of a corporate Windows, Mac, or mixed environment.
• Experience with macOS / JAMF / Scripting / MDM/EMM and Cloud technologies.
• Working knowledge with AD, AAD, TCP/IP, DNS, DHCP, and networking.
• Experience using and leveraging AI in daily work.
• Business Level English.
• 5+ years experience managing endpoints in a corporate environment.
• Experience in managing macOS and iOS devices, and Android devices.
• Strong desire to adapt cutting-edge technologies.
• Knowledge/experience in Endpoint security software operations - NGAV, EDR, CASB, PAM, and Zero Trust.
• Understanding of AI capabilities and limitations, with experience of using AI and AI-powered tools.
• Knowledge/experience with API integration and automation.
• Business Level Japanese.

Skills

• macOS
• JAMF
• Scripting
• MDM/EMM
• Cloud technologies
• AD
• AAD
• TCP/IP
• DNS
• DHCP
• Networking
• AI
• Endpoint security software operations
• NGAV
• EDR
• CASB
• PAM
• Zero Trust
• API integration
• Automation

Experience Level

• Senior
• 2+ years related experience
• 5+ years experience

Education Level

• Bachelor's degree or equivalent in Computer Science, Engineering, or a related technical field.

About the Company

• The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation.
• Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure.
• Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity.
• The Corporate IT Infrastructure Department (CITID) provides the stable and reliable technological foundation that supports Rakuten's global business operations.
• We deliver simple, secure, and robust infrastructure services with operational and engineering excellence, managing core infrastructure, enterprise collaboration platforms, development support tools and project management.