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About the Role

Lead the Club Millésime operation and be a key ambassador of our “Passion for Excellence”. Create personalised luxury experiences with warmth, flair and professionalism, bringing the art of French hospitality to life for every guest. Ensure every moment is seamless, refined and memorably elegant.

Responsibilities

Oversee the daily operation of Club Millésime, ensuring impeccable service, presentation and attention to detail.
Anticipate guest needs, introduce innovative service touches and build meaningful relationships with VIP and Accor Plus Platinum guests.
Collaborate closely with all hotel departments to deliver a seamless and elevated guest journey.
Inspire and empower a team of 20+ ambassadors to consistently uphold the highest standards of sophistication, personalised care and operational excellence.
Take ownership of the department’s operational and commercial performance, supporting areas such as budgeting, stock control, payroll, forecasting, reporting and resource management.
Lead the training, coaching and development of your team.
Foster a culture of accountability and excellence.
Use guest feedback and performance insights to continually elevate Club Millésime.

Requirements

Minimum of two years’ experience in a Front Office, Guest Experience, Club Lounge or Food & Beverage leadership role, ideally within a luxury or five-star hospitality environment.
Impeccable presentation and communication skills.
Confident engaging with executive, VIP and high-profile guests.
Attention to detail is second to none.
Take genuine ownership of the guest experience.
Passionate about coaching, mentoring and developing your team.
Confident overseeing daily operations, managing competing priorities and resolving challenges with professionalism and sound judgement.
Commercially minded, people-focused and driven to create meaningful experiences while achieving departmental objectives.
Hold a current RSA certificate.
Hold full Australian working rights, allowing you to work without restriction.

Skills

French hospitality
Luxury service
Guest relations
Team leadership
Operational management
Commercial acumen
Coaching and development

Location

Sydney Darling Harbour

Work Type

Permanent
Full-Time

Experience Level

Leadership role
Minimum two years experience

Benefits

Privileged access to an international portfolio of luxury accommodation
Exceptional dining
Curated lifestyle experiences
Daily touches of indulgence
Preferred-rate artisan coffee
Thoughtfully designed Ambassador dining menu
Distinguished learning platform blending expert knowledge with tailored development

About the Company

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture.
As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.
At the heart of everything we do are exceptional people.
We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Equal Opportunity

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.