Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As Account Manager, Colocation, you will be the primary relationship manager for BAI's radiocommunications customers, ensuring seamless delivery of colocation services and identifying growth opportunities. You will collaborate with internal teams to manage customer requests from application to completion, fostering strong partnerships and delivering excellent outcomes.

Responsibilities

• Act as the primary point of contact for radiocommunications customers across BAI's colocation portfolio
• Manage new site applications, equipment upgrades, renewals, licence variations and access requests from initiation through to completion
• Build and maintain strong relationships with customer stakeholders at operational and management levels
• Prepare, present and negotiate commercial proposals aligned with BAI's pricing frameworks
• Identify opportunities to expand services, increase capacity and grow revenue within existing accounts
• Monitor account performance, pipeline activity and revenue outcomes, providing regular reporting and insights
• Resolve customer issues and escalations in partnership with internal stakeholders
• Maintain accurate customer, commercial and pipeline data within Salesforce
• Support colocation growth initiatives and contribute to continuous improvement of customer lifecycle processes
• Stay informed on telecommunications infrastructure trends, industry developments and market opportunities

Requirements

• Experience in account management, sales or customer relationship management within telecommunications, infrastructure or a related industry
• Proven success managing customer portfolios and delivering against revenue, performance and service outcomes
• Knowledge of colocation, tower infrastructure, site sharing arrangements or telecommunications network environments
• Experience coordinating new site applications, infrastructure upgrades or similar operational processes
• Strong commercial and contractual understanding, including pricing, proposals and agreement renewals
• Ability to negotiate mutually beneficial outcomes while strengthening customer relationships
• Confidence analysing performance data, maintaining pipeline visibility and reporting on account outcomes
• Proficiency using CRM platforms such as Salesforce to manage customer activity and opportunities
• Outstanding communication, stakeholder engagement and problem-solving skills

Skills

• Customer relationship management
• Sales
• Account management
• Colocation
• Tower infrastructure
• Site sharing arrangements
• Telecommunications network environments
• Commercial and contractual understanding
• Negotiation
• Performance data analysis
• Pipeline management
• CRM platforms
• Salesforce
• Communication
• Stakeholder engagement
• Problem-solving

Location

• Australia

Work Type

• Full-time

Experience Level

• Account management experience
• Sales experience
• Customer relationship management experience

Education Level

• Relevant tertiary qualifications are advantageous

Benefits

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events
• Strong focus on development with a performance framework and LinkedIn Learning access
• Flexible work options
• Gender-neutral parental leave
• Study leave
• Volunteer leave
• Recognition programs for high performance and peer appreciation
• Corporate discounts
• Novated leasing via SG Fleet
• Referral program

About the Company

• Building on achievements in broadcasting, telecommunications and critical communications, BAI Communications continues to expand operations, helping connect people and support communities.
• Operates one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population.
• Maintains vital communications during crises and ensures emergency services stay connected and informed.
• Leveraging global experience to enable comprehensive 5G coverage in challenging environments.
• Acquisition of Titan ICT has strengthened mission-critical capabilities, adding expertise in mining, resources, and energy industries.

Equal Opportunity

• BAI values diversity and welcomes applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
• BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.