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Tailor your resume to this Energy & Power and Casualty Team Leader Claims role.
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About the Role
This role supports the Head of Energy & Power and Casualty Claims Advocacy, playing a key part in leading the team, managing client relationships, and delivering high-quality claims advice. You will work with clients, brokers, insurers, and internal teams to resolve complex claims issues and support business growth. The role also involves coaching team members, improving processes, and contributing to a collaborative claims environment.
Responsibilities
- Act as a key point of contact for the team on technical, administrative and people-related matters
- Support the Head of Energy & Power and Casualty Claims Advocacy in managing workload, priorities and team performance
- Provide proactive technical advice to clients on indemnity, policy coverage and claims strategy
- Manage moderate to high complexity claims and liaise with clients, insurers, claimants and external providers
- Build productive client and broker relationships, respond to queries and prepare reports and claims trend analysis
- Coach, develop and support team members, including onboarding new starters and facilitating regular team meetings
- Contribute to new business, client retention and continuous improvement initiatives across the Claims Advocacy team
Requirements
- Experience in claims management, client service or a related insurance environment
- Experience working with an insurer, broker or loss adjuster
- Experience in claims handling across contract work, ISR, third-party liability and or environmental lines
- Well-developed stakeholder management skills
- Proven ability to communicate clearly, manage priorities and work effectively with clients, brokers and internal stakeholders
Skills
- Claims management
- Client service
- Insurance
- Stakeholder management
- Communication
- Priority management
- Claims handling
- Negotiating outcomes
- Business development
Location
- Sydney
- Brisbane
- Melbourne
Work Type
- Hybrid
Experience Level
- Team Leader
- Experience leading or coaching others
Education Level
- Diploma in Financial Services
- Bachelor's degree
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Talented colleagues
- New solutions
- Impact for colleagues, clients and communities
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Applications will only be considered from candidates who have the appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.