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About the Role

In this part-time (20hrs per week) fixed term Survey Data Processor role, your number one priority is running the engine room behind the data our customers love - launching and monitoring 40+ surveys a month with an error rate close to zero, so that everything downstream in the Tracksuit dashboard is right, on time, every time. Behind every dashboard our customers see, there's a survey operation running continuously across dozens of countries, and this role sits right at the centre of it. You'll take our documented survey processes and run them with precision at volume: setting up and launching monthly brand tracking and incidence test surveys, formatting assets, checking configurations, and keeping fieldwork on schedule and on target. This is deliberately a hands-on execution role, not survey design or methodology. The processes already exist and are well tested - your job is to run them exactly right, every time, and to flag it clearly and early when something doesn't hold up.

Responsibilities

Format brand logos and assets to spec
Process customer-requested changes to brand trackers
Check every change against the original request before it goes live
Run full pre-launch checks (test links, routing, quotas, translations)
Launch surveys to a fixed weekly and monthly schedule with no slippage
Track daily progress against sampling targets
Adjust sampling in line with documented rules
Escalate shortfalls, bugs or supplier issues early, with the detail needed to act
Launch short feasibility surveys and report results back to Sales and Customer teams in a clear, consistent format
Work through issues using our documentation and tools, within a well-bounded process
Work closely with our Survey Operations team day to day, plus panel suppliers (CINT, Dynata) and our survey platform (Decipher) externally

Requirements

Exceptional attention to detail
A genuinely process-oriented approach
A track record of high-volume, deadline-driven work with a consistently low error rate
Strong organisation, with the ability to stay on top of a full queue without dropping anything
Clear, early written communication, with enough precision for someone else to act on
Comfort working with a distributed team across time zones
Confidence with Excel or Google Sheets

Skills

Excel
Google Sheets

Work Type

Part-time
Fixed term

Experience Level

1+ years in survey operations, fieldwork management, or another role where accuracy and following process were the job itself

Education Level

A degree or coursework involving hands-on survey work (psychology, marketing, market research, sociology or another social science)

Salary/Compensations

$70,000 - $90,000 a year (pro-rata to part time)

About the Company

As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans.
Mumbrella Marketing Company of the Year 2022
HRD Employer of Choice <200 Staff 2024
NZ Hi Tech Awards, Emerging Company of the Year 2024
AFR Best Place to Work Media and Marketing (4th place) 2024
Working with over 1,000+ epic brands across the UK, USA, Canada, NZ and AU, including Disney, Steve Madden, Turo, The RealReal and Athletic Brewing.
Tracksuit's vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow.
Becoming the common language to measure and communicate the value of brand building.
Built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.
A tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success.
Culture thrives on complete transparency, trust, learning, and constant development and improvement.
Pet-friendly in principle and practice.