Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant Site Manager is responsible for the operations of the site’s front desk station, including supervision and scheduling of front desk staff, training on emergency and non-emergency procedures, and ensuring compliance with all departmental and agency policies. This role provides ongoing informational and operational assistance to the Site Manager in areas such as paperwork, recertification, resident relations, and maintenance work order tracking.

Responsibilities

Provide direct supervision to the Front Desk Clerk staff members.
Follow all rules and procedures outlined in the HomeRise Housing Operations Manual, HomeRise Employee Handbook, Building Emergency Procedures and Building House Rules.
Train staff on all emergency and non-emergency procedures, and ensure compliance with all departmental and agency policies.
Prepare and post the Desk Station Work Schedule.
Monitor daily common area activities of building residents, staff, and guests.
Assist with the timely and accurate certification process for all residents.
Assist with maintaining all resident files and records in an orderly manner.
Collect resident rents and deliver receipts.
Execute and deliver late rent notices and legal notices in accordance with HomeRise’s housing retention procedures.
Ensure fair, consistent, and thorough enforcement of all property House Rules, policies and procedures.
Administer staff time sheets, payroll disbursements, and records.
Review and respond to Incident Reports and Resident Complaint Reports.
Monitor the property daily for safety hazards and potential physical plant improvements and upgrades.
Schedule repairs & necessary improvements in consultation with supervisor.
Conduct quarterly housekeeping inspections of all units.
Maintain close contact with community resource agencies and advocacy groups.
Attend and participate in departmental, organizational and community meetings.
Maintain positive relations with residents, visitors and vendors.
Provide on-call response for building emergencies and cover front desk duties if coverage cannot be found.
Must have a valid phone number.
Other duties as assigned by supervisor.

Requirements

High school diploma required.
Minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position, specifically with seniors and families.
Valid and current tax credit certification or ability to successfully attain certification within six months of hire date.
Knowledge and experience in property management policies and procedures.
Minimum of one year (over two years preferred) of supervisory experience.
Understanding of and ability to communicate with diverse groups of people in a professional manner.
Strong interest in doing social justice advocacy.
Experience working in the Tenderloin District of San Francisco is a plus.
Understanding and experience working with issues of homelessness and recovery issues.
Experience with buildings operating with project-based subsidies and/or Public Housing Authority experience.
Valid and current California Driver's License.
Valid phone number required.

Skills

Supervision
Scheduling
Training
Emergency procedures
Non-emergency procedures
Policy compliance
Paperwork management
Recertification
Resident relations
Maintenance work order tracking
Rent collection
Deposit handling
Housing retention procedures
Property enforcement
Time sheet administration
Payroll disbursement
Incident report review
Complaint report review
Safety hazard monitoring
Physical plant improvement
Repair scheduling
Housekeeping inspections
Community resource liaison
Meeting participation
Vendor relations
On-call response
Front desk coverage

Location

A410 China Basin Street, San Francisco, CA 94158

Work Type

Full-Time
Exempt
On-call for after-hours emergencies

Experience Level

Minimum of two years’ experience in residential supportive and/or affordable housing property management
Minimum of one year (over two years preferred) of supervisory experience

Education Level

High school diploma required
Valid and current tax credit certification or ability to successfully attain certification within six months of hire date

Salary/Compensations

$68,640 annually

Benefits

100% employer-paid employee healthcare options (Kaiser or Sutter)
Dental insurance
Vision insurance
Life insurance
Disability insurance
FSA for childcare expenses
FSA for medical expenses
FSA for commuter expenses
403(b) retirement investment plan with employer match
Employee Assistance Program
Paid on-the-job training
Career advancement opportunities
Professional development opportunities
Annual Education Benefit with paid time off
PTO (2 weeks accrued for the first 12 months)
3 weeks PTO accrual from 13-36 months of continuous service
14 paid holidays
One floating day for your birthday
Sick time accrual
Employee Referral Program
HERO Award
Sabbatical leave after 5 years of service
45-minute paid lunch period per shift

About the Company

HomeRise believes that home has the power to stabilize a person’s life.
Built on supportive housing, HomeRise provides people experiencing homelessness with a home and support services like mental health services and job training.
HomeRise organizes residents and supporters to advocate for local and state policies, like affordable housing.
HomeRise is building a new future for neighborhoods and the city.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.