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About the Role
Achieve highest possible levels of service for our customers by ensuring maximum order fulfilment and responsiveness to customer enquiries. Support the leadership of the team through process and system improvements.
Responsibilities
- Backfill to the National Customer Service Manager when required.
- Assist with the supervision of the team’s daily tasks and support the timely resolution of customer issues.
- Proactively inform internal stakeholders when customer issues arise ahead of escalation.
- Continually develop and review Standard Operating Procedures (SOP) to ensure these are always up to date.
- Lead the training of new Team Members to drive consistency.
- Manage the Customer Service stream in any system and process upgrade/improvement project in the business.
- Support operations team through distribution of service management reports.
Requirements
- Effective negotiation and communications across all levels of the organization.
- Ability to drive outcomes through cross-functional teams
- Experience in IT projects eg. Implementations and Upgrades
- Experience working in with SAP ECC
- Proficient in Excel, Power Point, Word
- Sound interpersonal written and verbal communication at all levels within the business
Skills
- Excel
- Power Point
- Word
- SAP ECC
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- 5% annual bonus
Benefits
- Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)
- Lease Plan
- Discounted private health insurance
- Financial coaching
- Counselling sessions
- Flu vaccinations
- Skin checks
- Professional development programs
- Global career opportunities
About the Company
- Work for a global FMCG company with some of the world’s most trusted and iconic brands.
- At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together, we’ll make a positive impact for good. Because when we Dare for Better, we can smile at what’s next. For our careers, families, communities and the planet.
- Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ.
- Recognised as a Top Employer in Australia and New Zealand for the past 4 years
- Family Friendly Certification (AU)
- Australian Disability Network Member
- PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive). Join us to shape the future of food and beverages with a focus on sustainability.
Equal Opportunity
- If you require reasonable adjustments at any stage of the application or interview process, please let us know. In applying for this position, you consent to your personal information being provided to PepsiCo for use in accordance with PepsiCo’s Privacy Policy which can be found at the bottom of the page on PepsiCo’s website www.pepsico.com.au