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About the Role
The Associate Director, Settlements & Reconciliations Governance leads a critical operational function responsible for the integrity, control, settlement, and reconciliation of billions of customer and wholesale transactions annually. This is a high-impact leadership role at the intersection of billing operations, financial governance, wholesale settlements, revenue assurance, and regulatory compliance.
Responsibilities
- Lead the end-to-end operational governance of usage processing from network switch through mediation, rating, billing and reconciliation
- Oversee reconciliation controls and drive resolution of customer-impacting issues
- Lead wholesale rating and settlement activities across domestic interconnect, international roaming, domestic roaming, and third-party vendors
- Ensure a strong financial control framework in the end-to-end validation process of all settlements
- Establish and maintain comprehensive operational controls across all processes ensuring compliance with regulatory requirements
Requirements
- Demonstrated expertise in billing platforms, rating systems, mediation environments, and revenue assurance controls
- Outstanding leadership and financial management skills
- Ability to lead and deliver automation, operational excellence, and continuous improvement initiatives
- Strong knowledge of regulatory requirements required within the Telco industry
Location
- Hybrid
Work Type
- Hybrid
Salary/Compensations
- Competitive remuneration, plus $80 monthly credit
Benefits
- 25% off Optus products
- Exclusive shopping discounts with our retail partners
- Great leave policies, including additional 'Connected’ days
- Inclusive, carer-neutral paid Parental Leave of up to 16 weeks
- Build meaningful connections through colleague-led networks and diversity initiatives
- Free counselling and support services, available 24/7
About the Company
- Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.
Equal Opportunity
- We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
- If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.