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About the Role

The AI Knowledge Enablement Associate role supports the design, delivery, and scaling of AI upskilling, awareness, and change management initiatives within the Commercial & Investment Bank (CIB). The position focuses on building foundational AI literacy, helping employees understand AI in their daily tools, and enabling responsible AI adoption.

Responsibilities

• Support and deliver cross-CIB AI upskilling initiatives, from initial design through to implementation and continuous improvement including delivery of AI training to build foundational AI literacy
• Support change management activities that promote responsible AI adoption and embed AI into everyday ways of working
• Create intuitive and interactive data visualizations to present complex information to stakeholders and ensure that data and analytics are available with high levels of accuracy to drive decisions and business outcomes for CIB
• Conduct analysis to identify gaps in existing AI upskilling and awareness initiatives across CIB, supporting targeted solutions to close gaps and strengthen AI enablement programs
• Support a multi-layered communications strategy for AI across CIB, draft and refine communications materials (e.g. intranet content, newsletters, leadership talking points)
• Support design and delivery of at scale cross-CIB AI upskilling initiatives from concept through implementation and continuous improvement, balancing speed with governance requirements
• Help track progress and engagement across AI knowledge and upskilling initiatives and review participation, feedback and adoption data to understand where additional interventions are required

Requirements

• Experience in strategy, communications, change management, and/or learning & development
• Strong narrative and messaging skills: ability to craft clear storylines, key messages, and executive-level materials from complex inputs and evolving context
• Experience in communications and/or upskilling / learning and development roles
• Foundational knowledge of AI / machine learning and generative AI, including basic prompt-engineering concepts, key risks and responsible AI principles in a regulated environment
• Strong verbal and written communication skills, with the ability to translate complex AI, technical and regulatory topics into clear, concise and practical materials.
• Proven ability to deliver multiple initiatives to conclusion across a diverse group of partners, managing competing priorities and working effectively under pressure.
• Driven with a curious mindset and a high tolerance to ambiguity
• Strong analytical mindset: comfort using data and qualitative insights to define problems, set success measures, and continuously improve enablement
• Proficiency in Microsoft Excel and PowerPoint, including the ability to analyze data and produce clear, well-structured materials.
• High level of organization, attention to detail and learning agility, with the ability to quickly assimilate new AI tools, policies and regulatory developments

Skills

• AI
• Machine Learning
• Generative AI
• Prompt Engineering
• Responsible AI
• Strategy
• Communications
• Change Management
• Learning & Development
• Data Visualization
• Microsoft Excel
• Microsoft PowerPoint

Location

• Commercial & Investment Bank (CIB)

Work Type

• Full-time

Experience Level

• Associate

Education Level

• Bachelor's or Master's degree in a relevant field (or equivalent practical experience)

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
• Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
• J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans