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About the Role

Morgan Lewis is seeking a Senior Director, DAG Client Solutions to lead the Data Analytics & Governance (DAG) client delivery platform. This role is responsible for integrated operational, technical, staffing, and service delivery functions, driving the development of scalable, high-quality, and innovative solutions. You will translate practice strategy into consistent execution across various operational functions, providing leadership in service delivery, resource strategy, team performance, quality, technology, and operational decision-making. This position combines executive leadership with a strong client-service and consultative orientation, focusing on evolving the operating model, developing multidisciplinary teams, scaling new solutions, and strengthening the client experience.

Responsibilities

Serve as a member of DAG leadership and advise practice leadership on delivery strategy, operating model, resource needs, service quality, risk, innovation, and execution priorities.
Develop and lead an integrated Client Solutions strategy that supports DAG’s core practice and emerging legal solutions and enables sustainable growth.
Translate strategic priorities into clear operating plans, decision rights, accountabilities, performance expectations, and measurable outcomes.
Build alignment and accountability across multidisciplinary teams and represent Client Solutions in significant practice and firm initiatives.
Design, implement, and continuously improve an integrated Client Solutions operating model spanning intake, scoping, staffing, workflows, matter handoffs, escalation, communication, closing, and knowledge transfer.
Establish consistent delivery standards across Client Solutions while preserving flexibility for different clients, matters, technologies, risk profiles, and service offerings.
Maintain executive oversight of significant client and matter delivery issues, facilitating timely resolution of escalations and ensuring appropriate communication with lawyers, clients, and firm stakeholders.
Partner with DAG legal leadership and matter teams to align operational execution with legal strategy, client expectations, defensibility requirements, budgets, and timelines.
Capture lessons learned and successful approaches to drive continuous improvement across matters and teams.
Lead the Client Solutions people and organizational strategy, including structure, role clarity, workforce planning, succession planning, hiring, retention, training, career development, and performance management.
Lead and develop Client Solutions managers and functional leaders, establishing consistent management expectations and building leadership capacity across the organization.
Oversee capacity and staffing strategy, including demand forecasting, assignments, load balancing, cross-training, contingent staffing, and resource planning.
Monitor utilization, workload, productivity, skill coverage, and service demand and recommend changes to staffing, team structure, sourcing, or investment priorities.
Foster an inclusive, collaborative, accountable, and high-performing culture that values legal judgment, technical excellence, project discipline, client service, and innovation.
Establish and oversee service delivery standards, quality controls, documentation, playbooks, and training that support accurate, consistent, secure, and defensible client service.
Partner with DAG legal leadership and relevant firm functions on legal defensibility, information security, data handling, confidentiality, records management, vendor risk, business continuity, and client requirements.
Ensure operational issues, errors, near misses, and client concerns are appropriately identified, escalated, remediated, and incorporated into continuous improvement.
Promote disciplined project management, change control, documentation, and communication across Client Solutions.
Lead operational execution of technology, development, and innovation priorities, aligning investments and solutions with client needs, quality, risk, scalability, and commercial value.
Collaborate with DAG leaders, firm technology teams, vendors, and other stakeholders to evaluate, pilot, implement, and scale technology, automation, analytics, and AI-enabled workflows.
Move new technologies and workflows from concept or pilot to repeatable, supportable, and measurable production use with appropriate controls and accountability.
Identify opportunities to improve speed, quality, consistency, client experience, and cost effectiveness while positioning Client Solutions as a strategic consulting partner to lawyers and clients.
Partner with practice leadership to identify and operationalize new service offerings, client solutions, cross-practice initiatives, and growth opportunities.
Partner with DAG leadership on financial planning, pricing strategy, budgeting, forecasting, profitability, and business planning by providing delivery assumptions, staffing models, resource requirements, and operational insights.
Support matter budgets, alternative fee arrangements, portfolio delivery models, and pricing proposals by evaluating scope, workflow, staffing, technology, timing, risk, and expected effort.
Monitor operational and financial performance and identify opportunities to improve efficiency, manage cost, increase scalability, and strengthen commercial results.
Define and monitor key performance indicators across service quality, capacity, utilization, productivity, client satisfaction, risk, financial performance, employee development, and adoption of new technologies and workflows.
Provide concise reporting and recommendations to practice leadership on performance, material risks, resource needs, trends, and priorities.
Build trusted relationships with DAG partners, lawyers, matter teams, clients, firm leaders, vendors, and other stakeholders involved in service delivery.
Participate in significant client pitches, RFPs, client reviews, and solution-design discussions, clearly communicating DAG’s capabilities, operating model, quality controls, and value proposition.
Partner across Business Operations, Finance, Pricing, Business Development, Human Resources, Technology, Information Security, Procurement, Risk Management, and other firm functions to advance Client Solutions priorities.
Develop an external industry presence, as appropriate, through writing, speaking, professional organizations, and educational opportunities.

Requirements

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
Minimum 12 years of progressively responsible experience in eDiscovery, legal technology, legal operations, professional services delivery, managed review, data analytics, digital forensics, or a related field.
Minimum 7 years of significant management, supervisory, or leadership experience, including experience leading managers and multidisciplinary teams.
Demonstrated experience designing or improving scalable service delivery models, resource and capacity planning, quality controls, change management, and operational performance.
Experience working in a law firm, corporate legal department, legal services organization, technology-enabled professional services organization, or comparably complex client-service environment.
Executive leadership, strategic thinking, and sound business judgment, with demonstrated success translating strategy into clear operating plans and consistent execution.
Strong people leadership and organizational design skills, including experience developing leaders, building teams, managing performance, and leading complex organizational transformation.
Deep understanding of client service delivery and the eDiscovery lifecycle, including preservation and collection, processing, analytics, review, production, managed review, project management, development, automation, AI-enabled workflows, and quality control.
Strong consultative and commercial orientation, with the ability to balance legal, operational, technical, financial, risk, and client-service considerations.
Proven success building trust, influencing without direct authority, and developing consensus across multidisciplinary teams and senior stakeholders.
Excellent written, verbal, executive communication, relationship management, negotiation, conflict resolution, and escalation-management skills.
Strong financial and commercial acumen, including experience with budgets, pricing inputs, forecasts, staffing models, profitability, and performance metrics.
Strong project and program management skills, with the ability to analyze complex issues, make sound decisions, manage competing priorities, and remain effective during client-critical or time-sensitive matters.
Proficiency with relevant eDiscovery, project and resource management, financial and reporting, data visualization, collaboration, automation, AI/ML, and firm administrative technologies.
An advanced degree or additional relevant experience is preferred but not required.
PMP, Lean Six Sigma, CEDS, Relativity, information governance, digital forensics, AI, or other relevant industry certifications are preferred but not required.

Skills

eDiscovery
Legal Technology
Legal Operations
Professional Services Delivery
Managed Review
Data Analytics
Digital Forensics
Service Delivery Models
Resource Planning
Capacity Planning
Quality Controls
Change Management
Operational Performance
Executive Leadership
Strategic Thinking
Business Judgment
People Leadership
Organizational Design
Team Building
Performance Management
Organizational Transformation
Client Service Delivery
eDiscovery Lifecycle
Preservation and Collection
Processing
Analytics
Review
Production
Project Management
Development
Automation
AI-enabled Workflows
Quality Control
Consultative Orientation
Commercial Orientation
Risk Management
Influence
Consensus Building
Communication
Relationship Management
Negotiation
Conflict Resolution
Escalation Management
Financial Acumen
Commercial Acumen
Budgeting
Pricing
Forecasting
Staffing Models
Profitability
Performance Metrics
Project Management
Program Management
Data Visualization
Collaboration
AI/ML
PMP
Lean Six Sigma
CEDS
Relativity
Information Governance
Digital Forensics
AI

Location

Boston
Century City
Chicago
Dallas
Houston
Los Angeles
New York
Philadelphia
San Francisco
Washington, DC

Work Type

Hybrid
3 days per week in-office

Experience Level

Senior Director
12+ years of experience
7+ years of management/leadership experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

Boston, MA: $224,800.00 - $359,725.00
Century City, CA, Los Angeles, CA, and New York, NY: $244,400.00 - $391,025.00
Chicago, IL: $224,800.00 - $359,725.00
San Francisco, CA: $254,150.00 - $406,640.00
Washington, DC: $234,600.00 - $375,375.00

Benefits

Medical coverage
Parental leave
Paid time off
Income protection programs
401(k) eligibility

About the Company

Morgan, Lewis & Bockius LLP is one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East.
Morgan Lewis recognizes the benefits of supporting flexible working arrangements.
Join a collaborative, forward-thinking team focused on technical excellence, innovation, responsiveness, and exceptional client service.

Equal Opportunity

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.