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About the Role

As a pioneer of holistic beauty rooted in Ayurvedic principles, this role is for the haircare obsessed. You will provide welcoming, authentic, and personalized service to customers, achieving sales targets. We offer excellent training and development in a culture with diversity and inclusivity at its core.

Responsibilities

• Reflect a credible and professional Brand image.
• Maximize sales through selling, providing excellent service, and maintaining retail standards.
• Adhere to store, Brand, and Company Procedures and guidelines.
• Understand daily/weekly targets.
• Be aware of additional sales avenues like eventing, Omni, and digital channels.
• Keep up to date with competitor activities and missed opportunities.
• Effectively use social media to drive business and enhance Brand image.
• Deliver the Brand Strategy and an effective local plan.
• Plan and implement local marketing & events initiatives aligned to Retailer activity.
• Deliver excellence in service by implementing measures to improve service levels, aiming for zero consumer complaints and a surprise and delight culture.
• Act as an Ambassador for the Brand, ensuring Brand values are represented.
• Manage refunds and complaints in line with Company guidelines.
• Use digital tools to keep knowledge up to date.
• Deliver a consumer recruitment and retention strategy.
• Develop up-to-date product knowledge to deliver an industry-leading experience.
• Plan for excellent standards in product, housekeeping, displays, messaging, and pricing.
• Review retail standards daily.
• Ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
• Action all auditable processes and administration to Company guidelines.
• Fulfill information requests accurately and within deadlines.
• Minimize stock loss by implementing Company Security Policies and Procedures.
• Create and maintain a safe working environment for consumers.
• Ensure all health & safety responsibilities achieve a minimum 'Acceptable' grading during audits.
• Manage daily replenishment.
• Maximize sales performance by utilizing commercial reports for commercial decisions.
• Plan and deliver the visual merchandising layout according to guidelines.
• Identify and take corrective action on stock package issues.

Requirements

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Sense others' development needs and bolster their abilities.
• Anticipate, recognize, and meet customers' needs.
• Handle difficult and tense customer service situations with diplomacy and tact.
• Guide the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Model team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Skills

• Sales
• Customer Service
• Retail Standards
• Brand Representation
• Social Media Management
• Marketing
• Event Planning
• Visual Merchandising
• Stock Management
• Communication
• Interpersonal Skills
• Leadership
• Strategic Planning
• Financial Planning
• Computer Systems
• Microsoft Excel

Experience Level

• Degree of experience dependent on business/Store size.

About the Company

• Pioneer of holistic beauty rooted in Ayurvedic principles.
• Caring for the planet is at the heart of our mission.
• Innovator in Haircare.
• Culture that has diversity and inclusivity at its core.